Dalveer Singh
New Zealand
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 10 years.
Overview
14
14
years of professional experience
1
1
Certification
Work History
System Engineer
Bayleys Real Estate
09.2021 - Current
- Designed and implemented a high availability infrastructure for a mission-critical application - Configured and managed virtual servers using VMware, Azure - Manage Telephony System Micorosoft Teams - Troubleshooting and resolving advanced technical issues related to software, hardware, and network problems
- Providing technical guidance and support to lower-level support teams
- Escalating complex issues to the appropriate level of support or development teams
- Developing and implementing solutions to resolve recurring technical issues
- Collaborating with development teams to improve software and systems
- Maintaining documentation and knowledge base articles
- Staying up-to-date with emerging technologies and industry trends
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted employees with resolving network problems at remote locations.
Information Technology Specialist
Bayleys Real Estate
11.2017 - 09.2021
- Resolving technical issues that cannot be resolved by L1 support engineers
- Providing advanced technical support and guidance to customers and L1 support engineers
- Analyzing and diagnosing complex technical problems
- Escalating high-priority issues to higher-level support teams when necessary
- Documenting technical issues and resolutions in a support database
- Collaborating with other technical teams to resolve complex issues
- Staying up-to-date with emerging technologies and industry trends.
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
Digital Commando
Bayleys Real Estate
04.2017 - 10.2017
- Responding to customer inquiries via phone, email, or chat
- Troubleshooting common technical issues related to software, hardware, and networks
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Providing basic technical support and guidance to customers
- Recording and documenting customer issues and resolutions in a support database.
- Escalating complex issues to higher-level support teams when necessary
- Maintaining a high level of customer satisfaction by providing prompt and accurate support
- Continuously updating their technical knowledge and skills.
IT Officer
Fiji Independent Commission Against Corruption
08.2011 - 04.2017
- Partner with senior leadership to guide short- and long-range technology planning
- Plan, coordinate, and execute hardware and software upgrades
- Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble tickets
- Cultivate and maintain relationships with IT vendors
- Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools
- Performed security administration functions for user, data, and remote access
- Selected projects…
- Successfully directed the on-time, on-budget completion of company-wide upgrade of ESET Antivirus to Endpoint Security impacting more than 100 employees across the institutions 3 offices
- Effectively assisted in hardening system security, including enhanced measures for password requirements ,user access and portable drives
- Part of the team that effectively carried out testing and upgrade of applications server from MS serverto MS server 2012, SQL server 2008 express to SQL server 2012 and Linksoft HR , Payroll and
- Inventory
- Organized and implement centralized UPS for office space consisting 20 staffs
- Reduced helpdesk support and time to attend calls to a minimum by effectively performing PC maintenance and user training
- Part of team to efficiently implement Open Source PABX system for the institution
- Successfully implemented wireless connectivity within two buildings both to work on same LAN
- Successfully designed and implement Computer Forensics Lab
IT Team Leader
Computer and Digital Security Systems
01.2011 - 08.2011
- Promoted to leadership role accountable for maintaining key business applications and systems
- Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals
- Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues
- Participated in large-scale upgrades and installations
- Selected Projects
- Productively directed the prompt, on-budget conclusion of structured Network cabling of businesses and school lab
- Successfully installed and implement MS server 2008 with active directory, DNS , DHCP for businesses and same with MS server 2003 for school computer lab environment
- Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys
- Quickly learned and master proprietary applications
- Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.
ICT Support Engineer
Dalveer Singh, Computer and Digital Security Systems
03.2010 - 12.2010
- Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals
- Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues
- Selected Projects
- Successfully installed and implement MS server 2008 with active directory, DNS , DHCP for businesses and same with MS server 2003 for school computer lab environment
- Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys
- Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Education
Bachelor of Science (B.Sc - Computer and Information Sciences and Support
University of the South Pacific
2010
Forensics Certified Computer Forensics Investigator -
GetData
2015
GetData Forensics Certified Digital Crime Scene Examiner -
Council Certified Ethical Hacker, Hacking -
EC
2015
Mobile phone and Computer Forensics Investigator -
Thackray Forensics
2014
Bachelor of Science - BS - Computer and Information Sciences
The University of the South Pacific
Skills
- Office 365
- Service Desk
- Network Administration
- Windows 10
- Network Troubleshooting
- Microsoft Outlook
- Can Do Approach
- Problem Solving
- Domain Name System (DNS)
- Switches and Routers
- Network Infrastructure Administration
- Technical Support
- Network Security
- Printers and Peripherals
- Hardware and Software Installation
- Update Management
- Network Configuration
- Windows Servers
- Client Service and Support
- Diagnosis and Troubleshooting
- Complex Problem-Solving
- User Support
- Troubleshooting
Certification
- Microsoft Certified Professional - Microsoft
- Microsoft Certified Solutions Associate (MCSA) - Microsoft
- Microsoft Certified: Azure Administrator Associate - Microsoft
- Certified Ethical Hacker V8 - EC-Council Certified
- Digital Forensic Crime Scene Examiner - GetData Forensics Pty ltd
- Certified Forensic Explore Examiner - GetData Forensics Pty ltd
Timeline
System Engineer
Bayleys Real Estate
09.2021 - Current
Information Technology Specialist
Bayleys Real Estate
11.2017 - 09.2021
Digital Commando
Bayleys Real Estate
04.2017 - 10.2017
IT Officer
Fiji Independent Commission Against Corruption
08.2011 - 04.2017
IT Team Leader
Computer and Digital Security Systems
01.2011 - 08.2011
ICT Support Engineer
Dalveer Singh, Computer and Digital Security Systems
03.2010 - 12.2010
Bachelor of Science (B.Sc - Computer and Information Sciences and Support
University of the South Pacific
Forensics Certified Computer Forensics Investigator -
GetData
GetData Forensics Certified Digital Crime Scene Examiner -
Council Certified Ethical Hacker, Hacking -
EC
Mobile phone and Computer Forensics Investigator -
Thackray Forensics
Bachelor of Science - BS - Computer and Information Sciences
The University of the South Pacific