Dalveer Singh

Designed and implemented a high availability infrastructure for a mission-critical application - Configured and managed virtual servers using VMware, Azure - Manage Telephony System Microsoft Teams - Troubleshooting and resolving advanced technical issues related to software, hardware, and network problems

• Providing technical guidance and support to lower-level support teams
• Escalating complex issues to the appropriate level of support or development teams
• Developing and implementing solutions to resolve recurring technical issues
• Collaborating with development teams to improve software and systems
• Maintaining documentation and knowledge base articles
• Staying up-to-date with emerging technologies and industry trends
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Assisted employees with resolving network problems at remote locations.
• Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Completed software updates and assessed security patches for optimized computer use.
• Conducted end-user reviews for modified and new systems.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

• Resolving technical issues that cannot be resolved by L1 support engineers
• Providing advanced technical support and guidance to customers and L1 support engineers
• Analyzing and diagnosing complex technical problems
• Escalating high-priority issues to higher-level support teams when necessary
• Documenting technical issues and resolutions in a support database
• Collaborating with other technical teams to resolve complex issues
• Staying up-to-date with emerging technologies and industry trends.
• Used ticketing systems to manage and process support actions and requests.
• Set up network profiles, security permissions and file sharing systems.

• Responding to customer inquiries via phone, email, or chat
• Troubleshooting common technical issues related to software, hardware, and networks
• Cultivated positive, productive team environments, resolving conflicts quickly.
• Providing basic technical support and guidance to customers
• Recording and documenting customer issues and resolutions in a support database.
• Escalating complex issues to higher-level support teams when necessary
• Maintaining a high level of customer satisfaction by providing prompt and accurate support
• Continuously updating their technical knowledge and skills.

• Partner with senior leadership to guide short- and long-range technology planning
• Plan, coordinate, and execute hardware and software upgrades
• Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble tickets
• Cultivate and maintain relationships with IT vendors
• Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools
• Performed security administration functions for user, data, and remote access
• Selected projects…
• Successfully directed the on-time, on-budget completion of company-wide upgrade of ESET Antivirus to Endpoint Security impacting more than 100 employees across the institutions 3 offices
• Effectively assisted in hardening system security, including enhanced measures for password requirements ,user access and portable drives
• Part of the team that effectively carried out testing and upgrade of applications server from MS server to MS server 2012, SQL server 2008 express to SQL server 2012 and Linksoft HR , Payroll and
• Inventory
• Organized and implement centralized UPS for office space consisting 20 staffs
• Reduced helpdesk support and time to attend calls to a minimum by effectively performing PC maintenance and user training
• Part of team to efficiently implement Open Source PABX system for the institution
• Successfully implemented wireless connectivity within two buildings both to work on same LAN
• Successfully designed and implement Computer Forensics Lab

• Promoted to leadership role accountable for maintaining key business applications and systems
• Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals
• Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues
• Participated in large-scale upgrades and installations
• Selected Projects
• Productively directed the prompt, on-budget conclusion of structured Network cabling of businesses and school lab
• Successfully installed and implement MS server 2008 with active directory, DNS , DHCP for businesses and same with MS server 2003 for school computer lab environment
• Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys
• Quickly learned and master proprietary applications
• Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.

• Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals
• Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues
• Selected Projects
• Successfully installed and implement MS server 2008 with active directory, DNS , DHCP for businesses and same with MS server 2003 for school computer lab environment
• Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys
• Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.
• Implemented technical solutions to solve customer issues and increase satisfaction.