Damian Firth
Auckland,Paerata
Summary
At Steel and Tube, as a National Key Account Manager, I spearheaded contract negotiations and sales strategies, enhancing client satisfaction and sales performance significantly. My expertise in relationship management and data-driven decision making, coupled with a knack for impactful presentations and cross-functional teamwork, drove substantial growth in national accounts.
Overview
11
11
years of professional experience
Work History
National Key Account Manager
Steel and Tube
04.2021 - Current
- Manage and develop a $16m portfolio of national merchants.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Achieved high client satisfaction by identifying and addressing key account needs.
- Monitored sales trends within assigned territory, adjusting strategies as needed to maximize results.
- Mentored junior colleagues on best practices related to key account management strategies as well as ongoing professional development.
- Organized annual meetings between senior leadership representatives from each managed national account partner organization in order to foster open dialogue around shared goals and emerging opportunities.
- Collaborated with cross-functional teams to deliver tailored solutions for key accounts.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
- Increased overall sales performance by implementing strategic account management plans.
- Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
Senior Account Manager
Hilti NZ Ltd
08.2020 - 03.2021
- Manage and grow $10m region
- Established and developed rapport with new and existing key clients
- Mentor and lead a junior account manager
- Provide extensive support in sales, technical and business areas to key accounts
- Coordinate efforts across teams to ensure seamless delivery of products and services to clients
- Budget achievement across three business units - tools/anchors/services
- Secured $16k order for a high-tech concrete drilling system in my final days in the role
Key Account Manager
Steel and Tube Ltd
02.2017 - 02.2020
- Responsible for the management and further development of a $11m account portfolio.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Marketing Manager
Stanley Black & Decker NZ Ltd
06.2014 - 05.2016
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
- Successfully managed the rebranding of Black & Decker power tools
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
Education
High School Diploma -
Westlake Boys High
Auckland12.1985
Skills
- Sales presentations
- Relationship management
- Pricing strategy
- Territory management
- Data-driven decision making
- Client needs assessment
- Customer rapport
- Cross-functional collaboration
- High-impact proposal presentation
- Sales negotiations
- Business strategies
- Excellent communication
- Customer satisfaction
Accomplishments
- Achieved a $1m+ order from George Grant Engineering for the Waikato Council building project (Steel&Tube 2019)
- Received the Stanley Award in recognition of my regional launch strategy for the DEWALT Framing Nailer (Stanley, Black & Decker 2013)
- Documented and reduced the outstanding debtor's balance to record low levels (Steel&Tube 2019)
- Collaborated with the branch manager to double the regional turnover within 2 years (Ullrich Aluminium 2002)
- Managed team of 8 staff members whilst developing a top performing branch for Levene's (1995-1997)
- Secured the first order from Foster Construction in over 5 years (Hilti 2020)
Professional Development
- Professional Selling Skills (PSS) - UK (2009)
- Precision Selling Program - Frank Romano (2013)
- Emotional Intelligence Course 1 - AUT School of Business (2014)
Timeline
National Key Account Manager
Steel and Tube
04.2021 - Current
Senior Account Manager
Hilti NZ Ltd
08.2020 - 03.2021
Key Account Manager
Steel and Tube Ltd
02.2017 - 02.2020
Marketing Manager
Stanley Black & Decker NZ Ltd
06.2014 - 05.2016
High School Diploma -
Westlake Boys High
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