Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Affiliations
References
Timeline
Generic

Damian Marzola

Palmerston North

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

2
2
years of professional experience

Work History

Store Manager

BurgerFuel
, Palmerston North
06.2022 - Current
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Implemented efficient systems for tracking stock movement.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Delegated work to staff, setting priorities and goals.
  • Prepared monthly reports on sales figures, expenses, profits.

2IC Manager

Paving Solutions
, Palmerston North
2018 - 06.2022
  • Led team meetings to discuss current projects, goals, and objectives.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Conducted periodic inspections of job site for quality and progress.

Team Leader

Chorus
, Palmerston North
2017 - 2018
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Facilitated communication between cross-functional teams within the organisation.
  • Maintained positive working relationship with fellow staff and management.

Courier Driver

Toll
, Palmerston North
2016 - 2017
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Maintained adherence to stringent delivery deadlines.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Communicated customer complaints, requests and feedback to company management.
  • Reported any accidents or incidents involving self or others immediately following incident.

Cleaning Crew

ANZCO
2014 - 2015
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Transported waste to designated disposal sites according to safety protocols.
  • Mixed water and detergents or acids to prepare cleaning solutions.

Shift Manager

McDonalds
2013 - 2014
  • Reviewed financial statements to meet targets during shift.
  • Coached employees on interactions with customers to drive exceptional service.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Communicated with other shift managers to facilitate continuum of customer service.

Education

NCEA Level 1, Level 2 & Level 3 -

Longburn Adventist College
Palmerston North, NZ
01-2012

Skills

  • Customer Service Management
  • Revenue Generation
  • Employee Training
  • Supply Ordering
  • Team Development
  • Project Management
  • Store Operations Oversight
  • Shift Scheduling
  • Loss Prevention
  • Payroll Management
  • Risk Management
  • Culture Development
  • Bank and Safe Deposits
  • Documentation and Reporting
  • MS Office Proficient
  • Employee Supervision and Motivation

Accomplishments

  • Basketball Sports Team (Champions three years running)
  • Chess Club (2nd in the whole tournament)
  • Table Tennis Social Team

Personal Information

Date of Birth: 05/08/1994

Affiliations

  • Spending time with family and friends.
  • Going to the gym.
  • DIY projects around the house.
  • Listening to music.
  • Travelling.

References

References available upon request.

Timeline

Store Manager

BurgerFuel
06.2022 - Current

2IC Manager

Paving Solutions
2018 - 06.2022

Team Leader

Chorus
2017 - 2018

Courier Driver

Toll
2016 - 2017

Cleaning Crew

ANZCO
2014 - 2015

Shift Manager

McDonalds
2013 - 2014

NCEA Level 1, Level 2 & Level 3 -

Longburn Adventist College

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