Summary
Overview
Work History
Education
Skills
Timeline
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Dan Stewart

Auckland,Totara Heights

Summary

Adept at driving operational excellence and efficiency, I spearheaded initiatives at Franklins European Bathrooms Ltd that significantly enhanced sales and strategic partnerships. With expertise in ISO Certificate Auditing and a talent for mentoring, my leadership boosted team performance and operational metrics, showcasing a proven track record in surpassing financial targets through innovative strategies and meticulous management.

Overview

17
17
years of professional experience

Work History

National Operations Manager

Franklins European Bathrooms Ltd
09.2017 - 10.2024
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Provided analytical rationale to identify, develop and implement activities within the allocated account base.
  • Fleet management of 65 vehicles in conjunction with lease company
  • Security management for all 11 sites, working with an external company
  • Operations pricing, ensuring all tenders for 11 sites were carried out annually and selecting the best options for the business each year.
  • Development of 11 Branch Managers, Coaching and Mentoring them.
  • Development of Staff at all 11 sites, Coaching and Mentoring.
  • Set up of new sites, 4 new sites added to the network in past 4 years.

Branch Manager

Reece New Zealand
12.2007 - 10.2017
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.

Education

No Degree -

Rutherford College
Te Atatu, NZ

Skills

  • Standard Operating Procedures
  • ISO Certificate Auditor 4 years consecutively
  • Operational Excellence
  • Warehouse Management
  • Security Management
  • Facility Management
  • Debt Recovery Management
  • Transportation Management
  • Logistics Management
  • Cost Reduction
  • Performance Appraisal
  • Distribution Management
  • Operational Efficiency
  • Knowledge of performance tracking
  • Budget knowledge
  • Outstanding communication skills
  • Maintenance Scheduling
  • Staff Supervision
  • Inventory Monitoring
  • Compliance Management
  • Sales Support
  • Asset Management
  • Recruitment and selection

Timeline

National Operations Manager

Franklins European Bathrooms Ltd
09.2017 - 10.2024

Branch Manager

Reece New Zealand
12.2007 - 10.2017

No Degree -

Rutherford College

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Dan Stewart