DANA CZYBIK
Auckland,AUK
Summary
Hard-working all-rounder, who is committed to creating the best experience for customers by approaching on a friendly and outgoing manner. Always trying my best to keep my workspace clean and to create a good working atmosphere.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Retail Manager
Specsavers
05.2026 - Current
- Managed daily store operations and ensured efficient customer service.
- Conducted regular staff meetings to align team goals and performance expectations.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
Venue Manager
Milford Motel, BCR Hospitality
10.2025 - 05.2026
- Managed day-to-day venue operations
- Managed stock and ordering weekly
- Developed procedures to enhance efficiency and compliance with safety and noise management regulations
- Managed staff scheduling, hiring, and training
- Supervised functions and special events from start to finish
Wait Staff/Duty Manager
Milford Motel, BCR Hospitality
08.2023 - 10.2025
- Trained employees in essential job functions
- Supervised and coordinated team to provide guidance and support and maximize performance
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
Wait Staff
Das Moebius
03.2023 - 06.2023
- Friendly contact with costumers
- Cleaning tables and workspace during and after opening hours
- Serving drinks and food and making coffee
- Opening and closing the restaurant on my own
- Washing the dishes
Ice Cream Staff
Griesels - Milchhof
06.2022 - 09.2022
- Working at an art exhibition, selling ice cream, shakes, waffles and coffee
- Opening and closing the shop on my own
- Working with the till
- Cleaning shop during and after opening hours
- Friendly contact with costumers
Education
General higher education qualification (German Abitur) - English, German, Biology, Chemistry, History, Maths, PE, Ethics, Drama, Geography, French
Georg-Christoph-Lichtenberg-Gymnasium
KasselSkills
- Customer Service
- Attention to Detail
- Writing and verbal communication
- Personnel management
- Task prioritization
Certification
- LCQ
- NZ Manager’s certificate
REFERENCES
On request
Timeline
Retail Manager
Specsavers
05.2026 - Current
Venue Manager
Milford Motel, BCR Hospitality
10.2025 - 05.2026
Wait Staff/Duty Manager
Milford Motel, BCR Hospitality
08.2023 - 10.2025
Wait Staff
Das Moebius
03.2023 - 06.2023
Ice Cream Staff
Griesels - Milchhof
06.2022 - 09.2022
General higher education qualification (German Abitur) - English, German, Biology, Chemistry, History, Maths, PE, Ethics, Drama, Geography, French
Georg-Christoph-Lichtenberg-Gymnasium