Dana Henderson
Dunedin,OTA
Summary
I am a motivated individual with a proven ability to work in a fast-paced environment while maintaining a high standard of performance. Cherry picking taught me how to work with my hands and progressed my strong work ethic as well as my motivated attitude. Working as a All rounder/Dining room supervisor helped me to develop my customer service skills, ability, organizational and time management skills. Charity fundraising built my confidence, people skills, and public speaking, as well as resilience and perseverance. I have maintained a track record of success in driving customer satisfaction and employee engagement. Putting it simply, I am a professional equipped with leadership skills and a drive to successfully oversee operations in fast-paced environment's. I'm a capable trainer, scheduler, and multitasker accustomed to decisively handling all types of guest and operational issues each day. Maintaining a positive, service-focused environment with skilled management and strong attention to detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Distinction Hotel
, Dunedin
07.2024 - Current
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Followed safety procedures when using chemical cleaners and power equipment.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Organized storage areas for efficient access to materials and supplies.
- Communicated effectively with team members about daily assignments and task progress.
- Interacted pleasantly with clients and guests when performing daily duties.
Travelling Charity Brand Ambassador
Fundamental Worldwide
Travelling New Zealand
03.2024 - 06.2024
- Raised awareness and funds for charity, engaging in diverse communities across regions.
- Built relationships and secured donations from various demographics, enhancing community engagement.
- Addressed donor concerns, ensuring positive experiences and long-term support for charity initiatives.
- Collaborated with team to develop innovative fundraising strategies, boosting overall donations.
- Resolved donor issues efficiently, contributing to a significant increase in overall donations.
- Implemented strategic outreach initiatives, resulting in a substantial increase in community involvement and
charitable donations. - Provided training to new team members on effective fundraising techniques, improving team performance.
- Engaged with volunteers and donors passionately, creating a vibrant atmosphere that encouraged sustained
involvement.
All Rounder/Dining Room Supervisor
Danseys Pass Hotel LDT
Kyeburn
04.2023 - 11.2023
- Planned and coordinated dining room operations including seating arrangements, menu selections and service
standards. - Developed strategies to improve overall quality of food served and customer experience.
- Greeted and checked in guests, ensuring all necessary paperwork was completed accurately and efficiently.
- Prepared coffee, tea, hot chocolate and other hot drinks for customers.
- Monitored inventory levels of food supplies and equipment to maintain sufficient stock levels for daily operations.
- Answered incoming calls promptly and transferred them accordingly following established protocols and
procedures. - Prepared alcoholic beverages promptly according to recipes or custom specifications.
- Ordered, prepped, cooked, plated and served desserts to a high standard of presentation and taste for
customers. - Performed opening duties such as setting up dining areas, filling condiments and restocking items as necessary.
- Utilized proper sanitizing techniques to minimize infection and cross-contamination risks.
- Demonstrated initiative to complete housekeeping tasks with minimal supervision.
Cherry Picker
Sarita Orchard
Cromwell, OTA
12.2022 - 02.2023
- Identified, picked and sorted cherries according to ripeness and size.
- Gained experience using ladders and other necessary tools.
- Developed ability to work quickly and efficiently in a fast-paced environment.
- Demonstrated strong teamwork skills when working with other fruit pickers.
Education
High School Diploma -
Queens High School
Dunedin, NZ09.2022
Skills
- Customer service
- Effective communicator
- Customer Engagement
- Strategic planning capabilities
- Diligent
- Interpersonal skills
- Results-Driven
- Teamwork and collaboration
- Sales and negotiation tactics
- Public speaking
- Uncompromising work ethic, and integrity
Certification
Advanced Open Water Scuba Diver
Additional information
Scuba Diving: Certified PADI diver with experience in underwater exploration and environmental conservation efforts.
Sailing: Skilled in sailing, with hands-on experience navigating different waters and understanding maritime weather patterns.
References
References available upon request.
Timeline
Housekeeping Room Attendant
Distinction Hotel
07.2024 - Current
Travelling Charity Brand Ambassador
Fundamental Worldwide
03.2024 - 06.2024
All Rounder/Dining Room Supervisor
Danseys Pass Hotel LDT
04.2023 - 11.2023
Cherry Picker
Sarita Orchard
12.2022 - 02.2023
Advanced Open Water Scuba Diver
High School Diploma -
Queens High School
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