Summary
Overview
Work History
Education
Skills
Certification
Additional information
References
Timeline
Generic

Dana Henderson

Dunedin

Summary

Motivated professional with a proven ability to excel in fast-paced environments while upholding high performance standards. Extensive experience in cherry picking has fostered a strong work ethic and hands-on skills, complemented by a background as an All-rounder/Dining Room Supervisor, enhancing customer service, organizational, and time management abilities. Success in charity fundraising has further developed confidence, interpersonal skills, and resilience, contributing to a consistent track record of driving customer satisfaction and employee engagement. Equipped with leadership skills and a commitment to operational excellence, adept at training, scheduling, and multitasking to effectively address diverse guest and operational challenges while maintaining a positive, service-oriented atmosphere.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Distinction Hotel
07.2024 - Current
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Organized storage areas for efficient access to materials and supplies.
  • Communicated effectively with team members about daily assignments and task progress.
  • Interacted pleasantly with clients and guests when performing daily duties.

Travelling Charity Brand Ambassador

Fundamental Worldwide
03.2024 - 06.2024
  • Raised awareness and funds for charity, engaging in diverse communities across regions.
  • Built relationships and secured donations from various demographics, enhancing community engagement.
  • Addressed donor concerns, ensuring positive experiences and long-term support for charity initiatives.
  • Collaborated with team to develop innovative fundraising strategies, boosting overall donations.
  • Resolved donor issues efficiently, contributing to a significant increase in overall donations.
  • Implemented strategic outreach initiatives, resulting in a substantial increase in community involvement and
    charitable donations.
  • Provided training to new team members on effective fundraising techniques, improving team performance.
  • Engaged with volunteers and donors passionately, creating a vibrant atmosphere that encouraged sustained
    involvement.

All Rounder/Dining Room Supervisor

Danseys Pass Hotel LDT
04.2023 - 11.2023
  • Planned and coordinated dining room operations including seating arrangements, menu selections and service
    standards.
  • Developed strategies to improve overall quality of food served and customer experience.
  • Greeted and checked in guests, ensuring all necessary paperwork was completed accurately and efficiently.
  • Prepared coffee, tea, hot chocolate and other hot drinks for customers.
  • Monitored inventory levels of food supplies and equipment to maintain sufficient stock levels for daily operations.
  • Answered incoming calls promptly and transferred them accordingly following established protocols and
    procedures.
  • Prepared alcoholic beverages promptly according to recipes or custom specifications.
  • Ordered, prepped, cooked, plated and served desserts to a high standard of presentation and taste for
    customers.
  • Performed opening duties such as setting up dining areas, filling condiments and restocking items as necessary.
  • Utilized proper sanitizing techniques to minimize infection and cross-contamination risks.
  • Demonstrated initiative to complete housekeeping tasks with minimal supervision.

Cherry Picker

Sarita Orchard
12.2022 - 02.2023
  • Identified, picked and sorted cherries according to ripeness and size.
  • Gained experience using ladders and other necessary tools.
  • Developed ability to work quickly and efficiently in a fast-paced environment.
  • Demonstrated strong teamwork skills when working with other fruit pickers.

Education

High School Diploma -

Queens High School
09.2022

Skills

  • Customer engagement
  • Skilled communicator
  • Client interaction
  • Strategic planning expertise
  • Detail-oriented
  • Interpersonal skills
  • Results-Driven
  • Teamwork and collaboration
  • Sales and negotiation tactics
  • Public speaking
  • Uncompromising work ethic, and integrity

Certification

Advanced Open Water Scuba Diver

Additional information

Scuba Diving: Certified PADI diver with experience in underwater exploration and environmental conservation efforts.

Sailing: Skilled in sailing, with hands-on experience navigating different waters and understanding maritime weather patterns.

References

References available upon request.

Timeline

Housekeeping Room Attendant

Distinction Hotel
07.2024 - Current

Travelling Charity Brand Ambassador

Fundamental Worldwide
03.2024 - 06.2024

All Rounder/Dining Room Supervisor

Danseys Pass Hotel LDT
04.2023 - 11.2023

Cherry Picker

Sarita Orchard
12.2022 - 02.2023

High School Diploma -

Queens High School

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Dana Henderson