Dana McDougall
Timaru
Summary
I am a hardworking customer service and administrative professional experienced in retail, payroll, financial and general administration. With experience in management and supervisor roles I am able to excel at working with others as well as working independently to a high standard. My love of dealing with people from all walks of life transfers to my skills in building great rapport with both customers and colleagues
Overview
28
28
years of professional experience
Work History
Showroom Consultant
Menzies Group Ltd
05.2020 - Current
- Helped customers complete purchases and make account payments, assisted with any queries
- Handled returns and complaints professionally, resolving customer issues while adhering to company policie
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including administrative and PA tasks
Office Administrator
Menzies Group Ltd
07.2017 - 04.2020
- Assisted in preparation and processing of payroll to facilitate prompt staff payments
- Streamlined office operations by implementing efficient filing systems and organizing digital databases
- Utilized advanced knowledge of Microsoft Office Suite applications to create professional documents reports spreadsheets streamlining daily tasks
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Motel Manager
Aspen on King
11.2014 - 05.2017
- Trained staff on best practices, enhancing overall motel performance and guest experience
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Ensured compliance with all regulations pertaining to hospitality industry requirements as well as health and safety guidelines
- Developed and implemented strategies to optimize operational efficiency and maximize profits
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Receptionist
Aspen on King Motel
11.2013 - 10.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Kept reception area clean and neat to give visitors positive first impression
Housekeeper
Aspen on King Motel
11.2012 - 10.2013
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively
Maitre D'
Tussock Restaurant
01.2009 - 10.2012
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service
- Trained, coached and evaluated subordinates to raise performance to company standard
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures
Restaurant Supervisor
Richard Pearse Tavern
01.2006 - 12.2009
- Improved customer satisfaction by ensuring consistent quality of food and service
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels
Waitress
Benvenue Hotel
01.2003 - 11.2005
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
Waitress
Mackenzie Country Inn
01.1997 - 11.1999
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Used cash registers and credit card machines to cash settle customer bills
Education
Hairdressing And Beauty Therapy
Aoraki Polytechnic
TimaruTourism And Hospitality
Aoraki Polytechnic
TimaruSkills
- Excellent customer service
- Methodical multitasking
- Strong work ethic
- Teamwork and collaboration
- Problem solving
- Microsoft Office proficient
- Strong organisational skills
- Attention to detail
- Outstanding verbal and written communication
References
John Voight
Engineering Manager, Menzies Group Ltd
Cheryl Fraser
Consultant, Menzies Group Ltd
Cathy O'Neill
Former Manager, Aspen on King
Timeline
Showroom Consultant
Menzies Group Ltd
05.2020 - Current
Office Administrator
Menzies Group Ltd
07.2017 - 04.2020
Motel Manager
Aspen on King
11.2014 - 05.2017
Receptionist
Aspen on King Motel
11.2013 - 10.2014
Housekeeper
Aspen on King Motel
11.2012 - 10.2013
Maitre D'
Tussock Restaurant
01.2009 - 10.2012
Restaurant Supervisor
Richard Pearse Tavern
01.2006 - 12.2009
Waitress
Benvenue Hotel
01.2003 - 11.2005
Waitress
Mackenzie Country Inn
01.1997 - 11.1999
Hairdressing And Beauty Therapy
Aoraki Polytechnic
Tourism And Hospitality
Aoraki Polytechnic
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