Summary
Overview
Work History
Education
Skills
hobbies
Timeline
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Dana Miller

Auckland,Browns Bay

Summary

i am a motivated person with an engaging personality and a flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences. I enjoy conversing with customers and, in general, making people happy with their time spent with the company. I enjoy hearing positive feedback from experiences within the establishment I work for and, overall, enjoy when we are successful. I am skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintaining focus and a positive attitude in stressful situations and high-volume environments is also one of my skills. I overall enjoy the social aspect of working in a team, and creating working relationships and would love to join a company that feels the same

Overview

5
5
years of professional experience

Work History

waitress

Cooked coromandel
11.2023 - 02.2024
  • After coming back from completing a first year university, i became employed at a local restaurant in my home town, whitianga.
  • I worked over the busy summer period as a waitress in a fast paced environment, providing excellent customer service even while under pressure.
  • I demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • During my time working here, i retained all knowledge of the menu and was able to share knowledge of said menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • i was part of a tight knit team, with whom I had a close bond with. I merged well with the whole work crew and worked well in a new environment. adjusting fast. and communicating effectively between the front of house and kitchen staff.

waitress

that curry place
03.2020 - 01.2022
  • I began my job at That Curry Place at the age of 15, while at school. I worked weekdays, weekends, and busy holidays as a waitress.
  • i constantly provided effective customer service to all clients, and was confident in making recommendations and answering any questions.
  • i also assisted with day-to-day operations, taking initiative to create a better work environment, and creating smooth work environment.
  • constantly kept myself busy, and ready to learn more to enable myself to work efficiently and productively with all team members.
  • Managed a high volume of customers during peak hours, maintaining prompt and efficient service. During Whitianga summers, the town would see a rise in population by four times the amount of the regular population. This would see an influx of new customers and tourists in our small coastal town, so every shift worked was fast paced and busy.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele. all while remaining calm and poised when dealing with customers or during busy shifts.

checkout operator

New world
01.2019 - 01.2020
  • New World Whitianga, was my first ever part-time job at 14 alongside school.
  • Here, I was introduced into the world of customer service
  • While working as a checkout operator three times a week, I learned that I loved dealing with the public and talking to customers
  • This job enabled my confidence to grow, as I was supported by a great team
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Supported loss prevention efforts by adhering strictly to company guidelines regarding theft prevention measures at the point of sale.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Kept an attentive eye on inventory levels near the register, restocking items promptly to maintain a well-stocked checkout area.

Education

Ncea level 3 -

Mercury Bay Area School
Whitianga, NZ

Skills

  • Customer Service
  • Hospitality service expertise
  • punctual and prepared
  • always positive and happy
  • Adaptable and Flexible
  • Complex Problem-Solving
  • Warm and Friendly
  • confident and outgoing
  • Handling Complaints
  • Workflow Coordination
  • High Energy and Stamina
  • Relationship Building

hobbies

-Reading books and articles 

-Drawing and painting

-Playing team sports

-Spending quality time with friends and family 

-Surfing and spending time at the beach. 

Timeline

waitress

Cooked coromandel
11.2023 - 02.2024

waitress

that curry place
03.2020 - 01.2022

checkout operator

New world
01.2019 - 01.2020

Ncea level 3 -

Mercury Bay Area School

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Dana Miller