DANA ROQUE
Christchurch,New Zealand
Summary
I am a committed individual that likes to take on new challenges and achieve goals to the best of my abilities. I work hard to provide exceptional customer service that meets the needs of customer to exceed expectations. I strive to be a self-motivated team player who maintains high professionalism while providing consistent and quality service.
Overview
4
4
years of professional experience
Work History
Receptionist/Dental Assistant
Maidstone Dental
, Christchurch
01.2025 - Current
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Answered and managed incoming calls and emails.
- Managed front desk operations including scheduling appointments, collecting payments.
- Provided assistance to dentists during dental treatments and procedures as needed.
Dental Assistant/Receptionist
Hoon Hay Dental
02.2024 - 11.2024
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Ordered supplies necessary for daily operations of the practice.
Customer Service
The Warehouse
09.2023 - 12.2023
- Processed payments and updated accounts to reflect balance changes.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
Front of House
BurgerFuel Papanui
06.2021 - 02.2022
- Delivered positive guest experiences through friendly service and attention to guest needs.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Education
Study and Career Preparation - Pre Health Pathway Level 3 - 4 -
Ara Institute of Canterbury
Christchurch, NZ01.2023
NZCT Level 3 - Tourism and Travel
New Zealand School of Tourism
Wellington, NZ01.2018
NCEA Level 1 and 2 -
Marlborough Girls College
Blenheim01.2017
Skills
- Customer service
- Organization skills
- Front desk operations
- Effective communication
- Appointment scheduling
- Patient record management
- Problem solving
Reference
Cristian Michael, D. Frial, Sales Support Manager, 03 577 8762, 02102889014, References available upon request
Timeline
Receptionist/Dental Assistant
Maidstone Dental
01.2025 - Current
Dental Assistant/Receptionist
Hoon Hay Dental
02.2024 - 11.2024
Customer Service
The Warehouse
09.2023 - 12.2023
Front of House
BurgerFuel Papanui
06.2021 - 02.2022
Study and Career Preparation - Pre Health Pathway Level 3 - 4 -
Ara Institute of Canterbury
NZCT Level 3 - Tourism and Travel
New Zealand School of Tourism
NCEA Level 1 and 2 -
Marlborough Girls College
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