Dana Smith
Hamilton,WKO
Summary
Dynamic professional with a proven track record at CoolCar Air-conditioning & Heating Hamilton, excelling in customer service and communication. Adept at problem-solving and proficient in data entry, I successfully enhanced client engagement and streamlined office operations, contributing to improved organizational efficiency and client satisfaction.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Committee Member
NZDA Waikato
Hamilton , Waikato
07.2024 - Current
- Collaborated with team members to develop community outreach programs.
- Reviewed and analyzed proposals for funding opportunities and community projects.
- Coordinated meetings and prepared agendas for committee discussions.
- Supported the implementation of strategic plans aligned with organizational goals.
- Attended meetings, listened to presentations and discussed various topics with other committee members.
- Provided input on policy decisions related to program implementation, budgeting and resource allocation.
- Organized events such as conferences, seminars, webinars and workshops for stakeholders in order to share best practices.
- Conducted outreach activities aimed at increasing awareness about the organization's mission among external stakeholders.
Accounts & Receptionist
CoolCar Air-conditioning & Heating Hamilton
Hamilton , Waikato
05.2021 - Current
- Greeted visitors and clients warmly at the front desk.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Sorted incoming mail and directed to correct personnel each day.
- Assisted with office supplies inventory and procurement processes.
- Provided information about services and answered customer inquiries promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Hamilton Girls' High School
Hamilton, WAIKATO Skills
- Communication skills
- Problem solving
- Phone etiquette
- PC proficient
- Basic accounting
Timeline
Committee Member
NZDA Waikato
07.2024 - Current
Accounts & Receptionist
CoolCar Air-conditioning & Heating Hamilton
05.2021 - Current
Hamilton Girls' High School