Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Dania Lomas

Waiuku,Auckland

Summary

I am a motivated and friendly person who is committed to providing excellent work standards. I am passionate about working with people and enjoy supporting people into positive change. I have worked in a wide variety of roles including Customer Service, Sales, Real Estate Agent, Packing and working as a Cattery and Kennel Manager. I have since been studying towards my New Zealand Diploma in Business (Level 5) (Leadership and Management) I am looking for an employer where I can extend on my current skill set where I can add value to a team and their clients.

Overview

25
25
years of professional experience

Work History

Support Worker

IDEA Services
08.2022 - Current
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.

Support Worker

Pathways
11.2020 - 03.2022
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.

Bathroom and Seasonal Sales Assistant

Mitre 10 Mega
08.2012 - 09.2013
  • Customer service and sales
  • Ordering of stock/customer orders
  • Stock management
  • Bathroom planning when required.

Manager

Auckland Kennels and Cattery
08.2011 - 08.2012
  • Reception and customer service
  • General care of the animals
  • Grooming
  • Medication when required.

Packer, QC Assistant

Punchbowl (seasonal work)
05.2011 - 07.2011
  • Packing kiwifruit
  • Grading kiwifruit
  • Quality Controlling to Zespri standards in and out of the pack house
  • Supervising of pickers in the orchards.

Bar / Venue Manager

Jacklum Holdings, Entertainment Venue
01.2005 - 01.2007
  • Ensuring high standard of customer services by all staff
  • Management of stock including purchasing
  • Administrative duties including basic accounting tasks
  • Recruitment and performance management of bar and entertainment staff
  • Training of staff
  • Ensuring all liquor laws were upheld.

Real Estate Agent

Bayleys Real Estate
01.2004 - 01.2005
  • Providing excellent customer service throughout the whole sales process
  • Establish networks and relationships with clients and industry personnel
  • Provide correct and accurate contracts, reports, advertising etc
  • Be self-managing and motivated to achieve a positive outcome.

Office Administrator

Harvey’s Real Estate
01.2003 - 01.2004
  • General receptionist duties
  • Type letters, reports and other documents
  • Bookkeeping, including, bill payments, banking and invoicing
  • Undertake research for management staff
  • Maintaining building safety procedures and safe work practices
  • Manage human resources, property facilities and records.

Bar / Nightclub Manager

Scottish and Newcastle, Bar and Entertainment Group, UK
01.2000 - 01.2003
  • Ensuring high standard of customer services by all staff
  • Management of stock including purchasing and stock takes
  • All human resources aspects for 60 staff including training
  • Catering preparation and management for 100 covers daily
  • Administrative duties including basic accounting tasks
  • Ensuring all liquor laws were upheld.

Education

No Degree - New Zealand Diploma in Business (Level 5) (Leaders

Open Polytechnic of New Zealand
Lower Hutt, NZ
05-2025

Bachelor Degree in Science-Psychology - Psychology

Open Polytechnic
07.2020

Open Polytechnics
01.2003

Diploma of Science -

Christchurch Polytechnic
01.1999

Diploma in Travel and Tourism -

Career Link College
01.1997

Skills

  • Effective communication both verbal and written
  • Excellent understanding of mental health
  • People orientated
  • Strong customer service background
  • Health and Safety focused
  • Reliable with good time management
  • Team player
  • Picks up new skills quickly
  • Budget Control
  • Employee Training and Development
  • Conflict Resolution
  • Policy and Procedure Enforcement
  • Proficient in Software
  • Strategic Business Planning
  • Multiple Priorities Management
  • Staff Supervision
  • Shift Scheduling
  • Workplace Safety
  • Service Documentation
  • Project Planning
  • Goal Setting
  • Schedule Management
  • Relationship Building
  • Work Planning and Prioritization
  • Workflow Management
  • Documentation and Reporting
  • Staff Training and Development
  • Continuous Improvement
  • Outgoing and Energetic
  • Risk Management
  • Employee Supervision
  • Reliable and Responsible
  • Problem-Solving
  • Coaching and Mentoring
  • Multitasking and Organization
  • Time Management

References

  • Tracey Hohepa, former pathways manager 022 123 4516
  • Danica Fulendorff, Character Reference 021 123 1499

Volunteer Experience

  • Glenbrook Netball Club Coach 2016/17/18/19/29/21/22/23/24
  • Glenbrook Netball Club – President and Coach 2017
  • Glenbrook Netball Club – President and Coach 2018
  • Glenbrook Netball Club – President and Coach 2019
  • Waiuku Netball Centre – Rep Liaison Officer/ Under 15 Development Coach 2019

Timeline

Support Worker

IDEA Services
08.2022 - Current

Support Worker

Pathways
11.2020 - 03.2022

Bathroom and Seasonal Sales Assistant

Mitre 10 Mega
08.2012 - 09.2013

Manager

Auckland Kennels and Cattery
08.2011 - 08.2012

Packer, QC Assistant

Punchbowl (seasonal work)
05.2011 - 07.2011

Bar / Venue Manager

Jacklum Holdings, Entertainment Venue
01.2005 - 01.2007

Real Estate Agent

Bayleys Real Estate
01.2004 - 01.2005

Office Administrator

Harvey’s Real Estate
01.2003 - 01.2004

Bar / Nightclub Manager

Scottish and Newcastle, Bar and Entertainment Group, UK
01.2000 - 01.2003

Open Polytechnics

Diploma of Science -

Christchurch Polytechnic

Diploma in Travel and Tourism -

Career Link College

No Degree - New Zealand Diploma in Business (Level 5) (Leaders

Open Polytechnic of New Zealand

Bachelor Degree in Science-Psychology - Psychology

Open Polytechnic

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Dania Lomas