Danica George
Kilbirnie
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Senior Workplace Coordinator
Ministry of Health
03.2023 - Current
- Provided customer service support via phone calls or emails when needed.
- Assisted in the development of process improvement initiatives to increase operational effectiveness.
- Conducted research on best practices in order to identify areas of improvement within the organization.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.
- Coordinated with service providers to facilitate on-site maintenance and repair work.
Team Leader
Lorna Jane
10.2022 - 03.2023
- Suggested changes to standard operational and working practises, providing leadership needed to develop and implement continuous improvements.
- Delegated tasks to team members according to project requirements and employee strengths.
- Developed and utilized team building exercises to promote workplace synergy and productivity.
- Developed marketing or outreach media to communicate sustainability issues, procedures or objectives.
Area & Operations Manager
R.M Williams
05.2016 - 10.2022
- Supervised 6 location managers and managed 3 retail assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Accomplished goals by establishing priories and organizing workload to meet deadlines.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Reception Administrator and Dental Assistant
Simply Dental
11.2015 - 05.2016
Customer Consultant
ANZ
02.2015 - 11.2015
Manager and Product Buyer
Cosmetics Plus
05.2013 - 02.2015
Manager and Assistant Buyer
Shoe Connection
12.2006 - 05.2013
Skills
- Business Leadership
- Onboarding and Orientation
- Policy Development and Enforcement
- Originality and Creativity
- Performance Monitoring and Evaluation
- Recruiting and Hiring
- Cultural Awareness
- Employee Coaching and Motivation
Timeline
Senior Workplace Coordinator
Ministry of Health
03.2023 - Current
Team Leader
Lorna Jane
10.2022 - 03.2023
Area & Operations Manager
R.M Williams
05.2016 - 10.2022
Reception Administrator and Dental Assistant
Simply Dental
11.2015 - 05.2016
Customer Consultant
ANZ
02.2015 - 11.2015
Manager and Product Buyer
Cosmetics Plus
05.2013 - 02.2015
Manager and Assistant Buyer
Shoe Connection
12.2006 - 05.2013
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