Jodie Berking
Summary
I live with my husband in the beautiful suburb of Orewa and enjoy a full and active family life.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
34
34
years of professional experience
Work History
Receptionist /Clinical Administrator
Harbour Hospice Trust
01.2018 - Current
- Meeting and greeting all visitors into Hospice, providing excellent customer service and ensuring confidentiality at all times.
- Assisting visitors with the sign in process.
- Managing all incoming telephone calls in a timely manner.
- Training and managing 32 reception volunteers and their monthly rosters.
- Daily processing of donations from visitors.
- Managing all incoming emails and office correspondence in a timely manner.
- Managing and overseeing all the electronic daily room bookings.
- Ensure all external contractors are inducted and signed in and out.
- Ordering of standard stationery, printing and office device consumables and liaising with wider teams for any additional requirements.
- Manage document preparation, scanning, photocopying and laminating when required for all departments.
- Supporting our retail shops and ordering of there stationery requirements.
- Issuing and managing all security fobs for staff and contractors.
- Managing our internal and external CCTV cameras.
- providing super user capability for TV conferencing, telecommunications, printing solutions and general information technology.
- Provide IT support for low level issues for all departments
- Uploading patients records into our Palcare system
- provide back up to the Clinical Administrators and perform all functions of Clinical Admin.
- Chief building and Fire warden for all departments.
Customer service Manger
Harvey Norman Wairau Park Furniture Department
05.2017 - 12.2018
- Customer service Manger
- Cashiering
Harvey Norman, Wairau Park Administration Department
01.2007 - 05.2017
- Carrying out administrative or clerical tasks, such as typing, filing or preparing documents (letters, reports or papers)
- Answering phones approximately 200 calls per day.
- Internal branch expenses
- External expenses
- Ordering of the store's total stationery requirements for each month
- Filing
- Payments of branch transfer cheques and internal expense cheques through our POS computer system.
- Continuity of all carrier runsheet books and all manual invoice books.
- The ongoing organisation of trades people to carry out the maintenance of both buildings.
- Data entry of commercial sales branch transfers to an excel spread sheet.
- Head of the Osh Committee, making regular reports to the Administration Manager on Health and Safety within our departments.
- Chief fire warden for my building and carrying out regular fire drills.
- Assisting Administration Manager in varied duties as and when requested.
Studying full time
Northern Business College, Takapuna
01.2006 - 01.2006
- Studying full time
Sales Assistant
Barracuda Surf, Milford Mall
01.2001 - 01.2003
- Sales Assistant
- Customer service
Supervisor
Northbeach Surf and Skate, Silverdale
01.1998 - 01.2000
- Supervisor
- Staff management
- Stock management
- Customer service
Supervisor
Farmers Trading Co, Browns Bay
01.1994 - 01.1998
- Supervisor
- Staff management
- Stock management
- Customer service
- Merchandising and window dressing
Restaurant Manageress
Cowshed Bar and Grill, Browns Bay
01.1992 - 01.1994
- Restaurant Manageress
- Staff rosters
- Customer bookings
- Customer service
Education
National Certificate - Computing Level 2
Northern Business College
01.2006
National Certificate - Selling Skills and Customer Relations
Manukau Institute of Technology
01.1996
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Waitakere College
01.1986
Skills
- Able to multi task
- Excellent people skills
- Can work under pressure
- Sense of humour
- Organization skills
- Time management
- Professional demeanor
- Service-oriented mindset
- Security awareness
- Phone etiquette
- Reception desk management
- Multitasking and prioritization
- Calm demeanor
- Multi-line telephone skills
- Positive and professional
- Meticulous and organized
- Problem-solving
- Punctual and reliable
Hobbies and Interests
Gourmet cooking, Reading, Fishing, Long Walks, Spending time with family and friends
Timeline
Receptionist /Clinical Administrator
Harbour Hospice Trust
01.2018 - Current
Customer service Manger
Harvey Norman Wairau Park Furniture Department
05.2017 - 12.2018
Harvey Norman, Wairau Park Administration Department
01.2007 - 05.2017
Studying full time
Northern Business College, Takapuna
01.2006 - 01.2006
Sales Assistant
Barracuda Surf, Milford Mall
01.2001 - 01.2003
Supervisor
Northbeach Surf and Skate, Silverdale
01.1998 - 01.2000
Supervisor
Farmers Trading Co, Browns Bay
01.1994 - 01.1998
Restaurant Manageress
Cowshed Bar and Grill, Browns Bay
01.1992 - 01.1994
National Certificate - Selling Skills and Customer Relations
Manukau Institute of Technology
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Waitakere College
National Certificate - Computing Level 2
Northern Business College
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