Daniel Burford
Upper Hutt,WGN
Summary
Dynamic and results-driven professional with extensive experience as Head Technician at Espresso Repair Specialists. Proven ability to streamline processes and enhance customer satisfaction through exceptional time management and attention to detail. Adept at training both teams and individuals, troubleshooting complex equipment, ensuring operational excellence and high-quality service delivery.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Head Technician and Workshop Manager
Espresso Repair Specialists
01.2018 - Current
- Streamlined repair processes, resulting in quicker turnaround times for clients.
- Optimized workflows within the department by analyzing existing processes identifying areas for improvement.
- Consistently meets deadlines by prioritizing tasks effectively and utilizing time management skills.
- Provide comprehensive training for new technicians, ensuring they gain the necessary skills and knowledge to excel in their roles. Continue to support and mentor on a daily basis to maintain quality standards for the business.
- Maintain comprehensive documentation of all service calls, including resolutions implemented and follow-up actions required if necessary, including but not limited too, ServiceM8 and GOL.
- Assisted customer support teams in answering technical inquiries from customers, leveraging extensive knowledge of a wide range of branded equipment functionalities and capabilities to provide accurate information promptly consistently.
- Managed inventory of spare parts, ensuring availability when needed for repairs or replacements through DLS and other internal reporting systems.
- Perform troubleshooting and diagnosis on malfunctioning small appliances. Communicate directly with clients and retailers to ensure correct information is provided to mitigate further issues.
- Provided support to Delonghi ANZ to launch La Specialista Opera to the New Zealand Market.
Espresso Technician
Espresso Ninja Ltd
02.2014 - 11.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Progressed to refurbishment specialist for commercial espresso equipment.
- Involved in numerous Industry Exhibitions and Road Shows.
Senior Espresso Technician
Mojo Coffee Cartel Ltd
04.2013 - 01.2015
- Workshop and road based, the role was self managed with communication directly to stores to ensure servicing obligations were adhered too.
- Tended to machines, troubleshot malfunctions and completed repairs and servicing to keep equipment fully functional and well-maintained within over 30 Mojo Cafe sites nationwide.
- Established exceptional report with the "stores" to manage site visits and parts ordering.
- Installed range of beverage equipment into new build cafes.
- Oversaw the launch of the Scanomat Coffee Machine into New Zealand. This included training in Denmark with the producers of the equipment.
- Brought Alpha Dominche Steampunk to New Zealand market.
- Worked with diverse types of espresso equipment, both domestic and commercial.
- Was responsible for Industry Exhibitions and Road Shows.
Espresso Technician
Peru Cafe Ltd
02.2011 - 03.2013
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Liaised with internal departments to optimize productivity and efficiency.
Skills
- Exceptional time management, working to deadlines
- Attention to detail, high standards of personal and work space presentation
- Build excellent customer rapport with integrity
- Methodical and sees tasks through to conclusion
- Excellent communication skills with people of varying backgrounds and product knowledge
- Confident working independently and as a team
Timeline
Head Technician and Workshop Manager
Espresso Repair Specialists
01.2018 - Current
Espresso Technician
Espresso Ninja Ltd
02.2014 - 11.2017
Senior Espresso Technician
Mojo Coffee Cartel Ltd
04.2013 - 01.2015
Espresso Technician
Peru Cafe Ltd
02.2011 - 03.2013
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