Daniel Elliott
Summary
With many years of sales experience including 6 years at management level I am results-driven leader with a proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Keeps sales staff enthusiastic with proven coaching and mentoring strategies.
Overview
1
1
year of professional experience
Work History
Business Development Manager
Activata
2023.11 - Current
- To Increase our client base by identifying new business opportunities.
- To achieve cost-effective re-contracting of existing customers·
- To achieve customer growth through proactive prospecting.
- A prospecting & lead target must be completed each month to qualify for a full commission payout.
- To maintain strong relationships between the company and my business partners & clients.
Spark Representative
Spark Arena
2023.05 - Current
- I'm a skilled and organized hospitality worker, covering several different
roles. I'm currently tasked with individual or managing multiple priorities with a positive attitude while being willing to take on added responsibilities to meet team goals.
I could be tasked with cashiering at 1 till or working multiple tills simultaneously while also working a third role that requires me to herd the crowd in the outlet as an ambassador.
Whatever job I do I have a leadership approach that has caught the attention of my superiors leading to positive and exemplary feedback when demonstrating to others the approach necessary to be successful in the role/s.
Sales Team Leader
Electricity monster
- Through relentless dedication, and my advanced sales experience and education I helped build a newly formed start up company that throughout my tenure grew each year to the heights it is today.
- Supervise progress and develop a team of 7-23 energy brokers remotely to achieve both my own and their key performance targets and KPIs
- Provide coaching, training, and performance feedback to team members
- Monitor call centre metrics related to team & company KPIs as well as Analyse data and generate reports to assess team and individual performance
- Review and maintain call centre policies and procedures specific to the energy market
- Collaborate with other departments to improve overall company business and provide ideas and solutions for company growth and progression
- Utilise data analysis to identify trends, pinpoint areas for improvement, and proactively address customer needs
- Oversee customer interactions across CRM, phone, email, & escalations platforms to ensure consistently exceptional service
- Provide account management to V.I.P customers
- Be accountable and manage all records related to Brokers
- Player Dashboard KPI records Completed Training records
- Quality Assurance feedback records
- Key changes related to the Broker records
- Broker's personal goals and completion records
- Compliance records Escalation records Ticket sign offs
- Interviewing for next gen: ∙ Conduct interviews to select Broker candidates for next onboarding.
Salesperson
Spark New Zealand
- To sell spark products through different campaigns and KPIs set daily, weekly, and monthly
- Regularly be proactive and inform customers of current offers with the focus being on new business
- Never missed a target and overly exceeded KPI expectations for inbound and outbound targets
- Maintain high acquisition, of new and existing customers while maintaining low churn.
Team Leader
Orange
- Orange Retentions (Garlands)
- Retaining existing customers: Prevent customers from cancelling or switching to a competitor's service
- Regularly achieved 80% and above retain rate
- Promoted to coaching and leading 12-14 new starts & onboardees
- Product knowledge: Having a deep understanding of the telco's products and services to provide informed recommendations to customers
- Negotiation skills: Negotiating with customers to find solutions that meet their needs while keeping them as subscribers
- Account management: Maintaining accurate customer records and documenting interactions for reference and follow-up.
Education
Bachelor of Fine Arts - Film, TV and New Media Production
Teesside University
Teesside11.2006
Skills
- Skills problem solver, independent, objection handler, Multitasking, Time Management, Customer Service, Communication Skills, Outbound Sales, Self-Motivation, Contact Centre Services, Results-Focused, Working to Targets and KPI's, Sales Force Effectiveness
- Workload Management
- Motivational Skills
- Industry Expertise
- Remote Team Management
- Staff Development
- Performance Coaching
- Team Leadership
- Team Development
Timeline
Business Development Manager
Activata
2023.11 - Current
Spark Representative
Spark Arena
2023.05 - Current
Sales Team Leader
Electricity monster
Salesperson
Spark New Zealand
Team Leader
Orange
Bachelor of Fine Arts - Film, TV and New Media Production
Teesside University
Similar Profiles
Daniel ElliottDaniel Elliott
Business Development Manager at ActivataBusiness Development Manager at Activata
Ria NegiRia Negi
TELEPHONE ACCOUNT MANAGER at Activata PrepayTELEPHONE ACCOUNT MANAGER at Activata Prepay
Preetham Pravin Nesakumar JPreetham Pravin Nesakumar J
Senior Account Manager/Customer Support Manager/Business Development Manager at Trivent Systems Pvt LTD,Senior Account Manager/Customer Support Manager/Business Development Manager at Trivent Systems Pvt LTD,