Daniel Elliott
Perth
Summary
I'm an experienced sales team leader & customer service expert consistently driving revenue and customer satisfaction. With over 6 years of experience in managing & developing teams at a high-performing level along with 17 years in sales overall.
An expert in customer service excellence, sales strategy, and performance metrics with a proven ability to drive revenue growth & customer satisfaction.
The key to my success is knowing my product & knowing my customer as an individual representative where as a team leader it is understanding & knowing what my team was good at & what needed work so I could maximize their ability, which overall contributes to a collective success for all.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Activata
2023.11 - Current
- To Increase our client base by identifying new business opportunities.
- My first two months with the company which were the last two months of the financial year i brought in $49,047 of which 31% was new business.
- To achieve cost-effective re-contracting of existing customers·
- To achieve customer growth through proactive prospecting.
- A prospecting & lead target must be completed each month to qualify for a full commission payout.
- To maintain strong relationships between the company and my business partners & clients.
Spark Representative
Spark Arena
2023.05 - Current
- I'm a skilled and organized hospitality worker, covering several different roles.
- I'm currently tasked with individual or managing multiple priorities with a positive attitude while being willing to take on added responsibilities to meet team goals.
- I could be tasked with cashiering at 1 till or working multiple tills simultaneously while also working a third role that requires me to herd the crowd in the outlet as an ambassador.
Whatever job I do I have a leadership approach that has caught the attention of my superiors leading to positive and exemplary feedback when demonstrating to others the approach necessary to be successful in the role/s.
Sales Team Leader
Electricity monster
2018.07 - 2023.05
- Through relentless dedication, and my advanced sales experience and education I helped build a newly formed start up company that throughout my tenure grew each year to the heights it is today.
- Consistently achieving Tier 1 of a 3 Tier performance metric based on sales for the calendar month.
- Took Saturday sales from an average of 20 to 50+ sales across the floor with my record being 62 and current when i left.
- I took evening sales from 2 to 15 across the floor.
- I brought in KPIS like AHT & Talk time for the company and campaigns as they had no measurements when i joined other than 45 sales to make.
- Supervise progress and develop a team of 7-23 energy brokers remotely to achieve both my own and their key performance targets and KPIs
- Provide coaching, training, and performance feedback to team members
- Monitor call centre metrics related to team & company KPIs as well as Analyse data and generate reports to assess team and individual performance
- Review and maintain call centre policies and procedures specific to the energy market
- Collaborate with other departments to improve overall company business and provide ideas and solutions for company growth and progression
- Utilise data analysis to identify trends, pinpoint areas for improvement, and proactively address customer needs
- Oversee customer interactions across CRM, phone, email, & escalations platforms to ensure consistently exceptional service
- Provide account management to V.I.P customers
- Be accountable and manage all records related to Brokers
- Player Dashboard KPI records Completed Training records
- Quality Assurance feedback records
- Key changes related to the Broker records
- Broker's personal goals and completion records
- Compliance records Escalation records Ticket sign offs
- Interviewing for next gen: ∙ Conduct interviews to select Broker candidates for next onboarding.
Team Leader
Orange
- Orange Retentions (Garlands)
- Leading coaching and developing 12-14 new start onboardees on a regular basis and covering any absent team leaders.
- Retaining existing customers: Prevent customers from cancelling or switching to a competitor's service
- When originally on the phone my self I regularly achieved 80% and above retain rate
- Product knowledge: Having a deep understanding of the telco's products and services to provide informed recommendations to customers
- Negotiation skills: Negotiating with customers to find solutions that meet their needs while keeping them as subscribers
- Account management: Maintaining accurate customer records and documenting interactions for reference and follow-up.
Salesperson
Spark New Zealand
- Never missed and more than over achieved my sales KPI metrics finishing the final month on 331% of a 100% metric goal.
- Regularly be proactive and inform customers of current offers with the focus being on new business
- Never missed a target and overly exceeded KPI expectations for inbound and outbound targets
- Maintain high acquisition, of new and existing customers while maintaining low churn.
- To sell spark products through different campaigns and KPIs set daily, weekly, and monthly
Education
Bachelor of Fine Arts - Film, TV and New Media Production
Teesside University
11.2006
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Coaching and Mentoring
- People Management
- Performance Improvement
- Analytical Thinking
- Shift Scheduling
- Performance Evaluations
- Sales expertise
- Time Management
Accomplishments
- In my current role at Activata pay tech solutions my first two months with the company which were the last two months of the financial year i brought in $49,047 of which 31% was new business.
- At Electricity Monster I held the record for most sales in the company when conducting the call from start to finish with no handover from a connector at 81 current when i left 5 years later.
- At Electricity Monster I managed the electricity accounts of Business customers. I brought in dozens of properties in new business by maintaining a solid effective relationship with the business owners.
- At Electricity Monster, I consistently achieved Tier 1 of a 3 Tier performance metric based on sales for the calendar month.
- At Electricity Monster I took Saturday sales from an average of 20 sales to over 50+ sales across the floor with my record being 62 and current when i left after almost 5 years.
- At Electricity Monster I took evening sales from 2 to 15 across the floor.
- At Electricity Monster I brought in KPIS like AHT & Talk time for the company and campaigns as they had no measurements when i joined other than 45 sales to make.
- While working for Spark telecom call centre I never missed and more than over achieved my sales KPI metrics finishing the final month of my tenure on 331% of a 100% metric goal.
Timeline
Business Development Manager
Activata
2023.11 - Current
Spark Representative
Spark Arena
2023.05 - Current
Sales Team Leader
Electricity monster
2018.07 - 2023.05
Team Leader
Orange
Salesperson
Spark New Zealand
Bachelor of Fine Arts - Film, TV and New Media Production
Teesside University
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