Daniel Pillai
Glendene,Auckland
Summary
Personal manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Experienced Sales professional, with proven experience within the building and construction industry including: Plumbing, electrical, civil engineering wholesale and manufacturing. Seeking an opportunity to explore and expand my knowledge with a bigger company to succeed in sales career.
Overview
28
28
years of professional experience
Work History
Branch sales representative
JA Russell electrical and data cable wholesaler
06.2023
- Maintain customer relationships - with a ledger of 300 customers and growing for the Henderson branch that I need to service
- This includes 100 commercial and large residential customers and 200 or more smaller tradesman
- I aim to increase portfolio value by 2% before the financial year
- Meet KPI and branch target quarterly
- Find new business leads and sign up of which I have successfully signed up 3 new customers and number of returning customers
- Sourcing and supply electrical material
- Prepare and follow up sales quotes
- Executing sales
- On project-site customer liaison
- Build customer ledger
- Cold calling sales
- Key account management.
Internal account management set customer
Place Makers
09.2017
- Customer service / call centre based in trade support sales
- This was Internal account management serving assigned building companies with coordinating supply of general and specific building materials to complete their projects
- Sourcing buying and of required items for customers
- Working with customers with and without set accounts for purchasing on every phone or email inquiries
- Completing sable quotations to encourage buying.
Internal key account coordinator
Plumbing world
11.2020 - 06.2023
- Internal account management
- Face to face customer service
- Email and phone sales
- Sourcing and supply of plumbing roofing materials from most reputable suppliers at the best interest of plumbing world to win quotes and achieve sales towards branch targets set( 350-400k) per month
- Prepare and follow up sales quotes
- Executing sales from quotes won to customers and up sell where required to capitalize on business
- On project-site customer liaison.
Sales and service coordinator
Humes pipeline
07.2018 - 08.2020
- Internal account management set customer (major civil infrastructure key internal accounts) Based in the branch office being the first point of contact for all new and existing clients
- I was managing internal sales quotation and full coordination of large scale developments infrastructure projects for the branch
- One of this includes motorway western motorway extension
- Face to face customer service - Being in the branch I also dealt with walk-in customers including all incoming emails and phone enquiries with professional attitudes
- The nature of inquiries could ranged from minor pipe fittings or major major piping
- Email and phone sales
- Preparing sales quotes
- Executing sales from quotes won to customers and up sell where required to capitalize on business
- Booking transportation.
Operations Manager
Mitre 10 Mega
04.2017 - 06.2017
- Seeing OSH in store - Overseeing managers and managing the team on the store front in customer service area
- Running meeting to encourage health and safety, risks and safety plans to encourage safe practices at work place
- Store compliances with legislation management as a crucial as a operations manager for, safety compliance, building compliance, fire compliance and all major risk factors which could pose a risk on trading for the branch
- Implementing Company policy and procedures for compliance
- Wage costs, Sales, Auto stocker compliance
- KPI for managers, General running of store
- Appraisals and conducting disciplinary meeting
- Select, Recruit and Employ
- Staff training and development - Direct reports to where 3 managers who I had to train and upskill on new SOP and bulletin issued by the company
- These skills were then passed on to the who reports to supervisors of each manager
- Customer orientated, managing all customer complaint to have positive outcome for the customer and the branch
- Making customer service a positive fun and friendly for the customers to feel welcome
- POS systems.
Customer service manager
Progressive Enterprises Ltd.
02.2004 - 04.2017
- Customer service management to achieve best service results for the branch with the managers reporting to me and larger team
- Interview candidates and make staffing decisions
- Hire and train personal in sales and merchandising
- Assign tasks and duties to specific team members to best meet the needs of the store
- Cash office procedures and pay roll working effectively
- Price integrity, examine merchandise to verify that it was correctly priced and displayed
- Preparing Rosters for Administration department and fresh departments
- Seeing OSH in store
- Store compliances with legislation
- Implementing Company policy and procedures for compliance
- Store/Departmental budgets
- Wage costs, Sales, Auto stocker compliance
- KPI for managers, General running of store.
Territory manager
Master Pet Cooperation
01.2002 - 08.2004
- Client liaison on the field, these where the large supermarket brands in New Zealand, Foodtown and Pak n save
- Meeting with buyers in weekly cycle and maintain stock level of our brand on the shelves to generate productive sales for the supermarket and us Vitapet the supplier
- Meeting sales targets on monthly basis of a set dollar valve ranging from 100-120k on average
- Sales to supermarkets
- Merchandising
- Planning / completing relays.
Health and safety coordinator
Pack and Save
03.2001 - 12.2001
- Health and safety coordinator
- Department functions
- Filling shelves
- Customer interaction.
Woolworths supermarket
01.1995 - 01.2001
Education
Aviation Pilot training
Certificate in automotive mechanics
NZ Chefs School
Futures Management program, Progressive Enterprises Ltd. (Woolworths)
Advanced Diploma in Aircraft Maintenance Engineering and management, TAFE, NSW, Sydney, Padstow campus.
01.2001
High school
01.1994
Skills
- Retail Management
- Training and development
- Project management
- Reading architectural plans (Technical drawing and Surveying Studies)
- Building and construction (working experience (Australia)
- Reading drainage plans (working experience)
- Drain laying experience ( basic)
- Plumbing knowledge (working experience)
- Digger and Loader driving experience (NZ)
- Class 4 full driving licence
- FRTW endorsement
- Customer relations and negotiation
- Excellent customer service skills
- Personal development
- Human resources working skill
- Appraisals and conducting disciplinary meeting
- Select, Recruit and Employ
- Staff training and development
- Customer orientated
- Detail orientated
- POS systems
- Bank deposit procedures
- Strategic thinker
- Creating Store displays
- Dry and fresh department, ordering, presentation working skill
- Rostering
Referencesavailable
True
Timeline
Branch sales representative
JA Russell electrical and data cable wholesaler
06.2023
Internal key account coordinator
Plumbing world
11.2020 - 06.2023
Sales and service coordinator
Humes pipeline
07.2018 - 08.2020
Internal account management set customer
Place Makers
09.2017
Operations Manager
Mitre 10 Mega
04.2017 - 06.2017
Customer service manager
Progressive Enterprises Ltd.
02.2004 - 04.2017
Territory manager
Master Pet Cooperation
01.2002 - 08.2004
Health and safety coordinator
Pack and Save
03.2001 - 12.2001
Woolworths supermarket
01.1995 - 01.2001
Aviation Pilot training
Certificate in automotive mechanics
NZ Chefs School
Futures Management program, Progressive Enterprises Ltd. (Woolworths)
Advanced Diploma in Aircraft Maintenance Engineering and management, TAFE, NSW, Sydney, Padstow campus.
High school
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