Daniel Van Der Westhuizen

• Painted surfaces using brushes, spray guns, and paint rollers.

• Painted surfaces using brushes, spray guns, and paint rollers.
• Calculated amount of paint and other materials needed for each job accurately.
• Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
• Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.

• Maintained a clean and safe work environment, adhering to industry best practices and safety regulations during all exterior painting projects.
• Implemented efficient scheduling practices that allowed multiple simultaneous projects without sacrificing quality or attention to detail.
• Stayed up-to-date on latest trends in exterior design to offer informed recommendations to customers seeking guidance.
• Demonstrated expertise in various specialized techniques such as fireproofing to structural steel (fireshield 1001) testing thickness with an Elcometre. aux finishes, wood staining, and weatherproof coatings that added value to completed projects.

• Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
• Promoted a positive work environment by demonstrating strong teamwork and communication skills.
• Maintained high-quality workmanship through attention to detail and adherence to industry standards.
• Loaded, unloaded, and moved material to and from storage and production areas.

• Consists of Inbound/Outbound calls and emails for customers and facilities

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Informed customers of product, price and policy changes to educate on issues and resolve concerns.
• Reviewed customer accounts for compliance with repayment obligations.WFM duties, including strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
• Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
• Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
• Maintained accurate records of all communications related to debtor management for audit purposes.
• Enhanced team productivity by developing tailored training programs for junior staff members in credit control processes and best practices.
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• Supported the auto dailler integration project including creating dialler lists for outbound campaigns
• Creating contact centre reporting, including creating VBA scrips to append tables together in excel for reporting purposes

• Performed meat inspections and checked temperature environment to maximize food safety.
• Formed and stuffed sausages, following traditional methods.
• Prepared meats for different cooking methods, maintaining cultural relevancy and catering to customers.
• Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.