Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Daniel Wesseldine

Papamoa Beach,New Zealand

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Owner/Operations Manager

Phoenix Charters
01.2020 - Current
  • Looking after company website and booking system (WordPress and Rezdy)
  • Managed approximately 30 incoming calls, emails and social media queries from customers daily.
  • Working with Maritime NZ to comply with NZ laws and fishing requirements.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Operations Manager

The Red Boats Auckland
01.2019 - 12.2020
  • Ensuring that a crew roster is completed in an acceptable time frame and with the intentions of delivering a safe and competent crew at all times
  • Working in MYOB around all client invoices and payments.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Devised processes to boost long-term business success and increase profit levels.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Assisted in recruiting, hiring and training of team members.
  • Increased profit by streamlining operations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Master/Deckhand

Explore Group Ltd
03.2014 - 03.2016
  • Skipper and Deckhand of Explore vessels D5 and D6
  • Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
  • Contributed to efficient operations by maintaining a clean and organized deck environment.
  • Demonstrated adaptability by swiftly learning new procedures or technologies introduced into daily routines on board the vessel.
  • Inspected and maintained deck equipment and supplies.
  • Identified potential hazards on board promptly; implemented corrective measures to reduce risk exposure for crew members and passengers alike.
  • Inspected and tested safety equipment and emergency response systems.
  • Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
  • Supervised operation of ship water and waste systems for crew of [Number].

Assistant Manager

Orams Marine Services
01.2012 - 01.2014
  • Assisting with private and corporate functions, conferences, seminars and wedding.
  • Office administration
  • Creating invoices and client communication via phone, email and face to face.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Ship's Chandler

Sea Services 2002 Ltd
01.2011 - 10.2013
  • Procuring parts in accordance with ISSA and IMPA requirements ex stocks and arranging tradesmen, including engineers, carpet layers and refrigeration engineers, as well as sourcing chemicals for boiler water, fuel additives, cleaning, etc.
  • Developed strong working relationships with carriers, fostering mutual trust that resulted in reliable coordination of pickups and drop-offs for smooth shipment flow throughout the supply chain process.
  • Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.

Master/Deckhand

360 Discovery Ltd
02.2006 - 11.2010
  • Responsible for the vessels' safe and efficient operations
  • Safe Navigation in all-weather types
  • Crew Management and training
  • Ensuring vessels comply with local and international laws
  • Maintaining company and flag state policies
  • General customer service with commentary and information on many products and services.

Food and Beverage Administrator

Fullers Group Ltd
01.2005 - 01.2007
  • Collected, arranged, and input information into database system.
  • Created and managed project plans, timelines and budgets.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Onboard Services Crew

Fullers Group Ltd
02.2001 - 01.2005
  • Customer Service, using Point of sale systems and EFTPOS
  • General customer service.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Prepared salads, soups and sandwiches for customers.

Education

A.I.T. Foundation Printing and Design Course -

Auckland University of Technology

Unitech Foundation Studies Course -

Unitech
Auckland

Entry Level Computer Science/Programs -

Auckland University

Auckland Grammar School

Skills

  • Booking system management
  • Customer service
  • Inventory management
  • Safety compliance
  • Employee training
  • Customer relations
  • Profit and loss
  • Business development

References

References available upon request.

Timeline

Owner/Operations Manager

Phoenix Charters
01.2020 - Current

Operations Manager

The Red Boats Auckland
01.2019 - 12.2020

Master/Deckhand

Explore Group Ltd
03.2014 - 03.2016

Assistant Manager

Orams Marine Services
01.2012 - 01.2014

Ship's Chandler

Sea Services 2002 Ltd
01.2011 - 10.2013

Master/Deckhand

360 Discovery Ltd
02.2006 - 11.2010

Food and Beverage Administrator

Fullers Group Ltd
01.2005 - 01.2007

Onboard Services Crew

Fullers Group Ltd
02.2001 - 01.2005

A.I.T. Foundation Printing and Design Course -

Auckland University of Technology

Unitech Foundation Studies Course -

Unitech

Entry Level Computer Science/Programs -

Auckland University

Auckland Grammar School

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Daniel Wesseldine