Summary
Overview
Work History
Education
Skills
Software
Timeline
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Daniela Avery

Daniela Avery

Auckland

Summary

Experienced Office Management and Administration Professional Adept at optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

2
2
years of professional experience

Work History

Receptionist Administrator

MSK Institute
06.2025 - Current


  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Excellent interpersonal skills and genuine care for patients.
  • Enhanced customer satisfaction by upgrading telephony and onboarding systems
  • Streamlined office operations for increased productivity by organizing digital filing systems.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Supported executive staff with calendar patient management, meeting coordination, travel arrangements, and reporting for optimal time utilization.
  • Implemented new email template management system to streamline correspondence and automate email response times using Google AI Gemini
  • Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
  • Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
  • Improved data management practices, safeguarding confidential information more effectively.
  • Enhanced front office efficiency by streamlining appointment scheduling processes.
  • Built highly-efficient administrative procedures
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Project Test Manager

Beca
01.2024 - 06.2024
  • Spearheaded cross-functional collaboration, enhancing overall product quality and reducing post-release issues.
  • Mentored junior team members, fostering professional growth and increasing overall team expertise.
  • Conducted thorough root cause analysis for critical defects, leading to improved software performance and stability.
  • Increased team productivity by providing regular training sessions and fostering a collaborative work environment.
  • Facilitated smooth transitions between project phases through thorough documentation and consistent stakeholder communication.
  • Streamlined the defect management process, resulting in faster resolution times and improved client satisfaction.
  • Reduced testing timeframes by employing efficient automation tools and optimizing resource allocation.
  • Created an open feedback culture among team members, encouraging them to share ideas for process improvement opportunities.
  • Ensured timely delivery of projects by effectively managing risks and proactively addressing potential roadblocks.
  • Optimized resource utilization by closely monitoring project progress against established milestones and adjusting schedules as needed.
  • Utilized data-driven decision-making to prioritize critical testing efforts that yielded maximum improvements in software quality metrics.
  • Maximized test coverage by designing comprehensive test plans and regularly reviewing test cases for accuracy and relevance.
  • Established a robust testing framework, facilitating seamless integration with development processes.
  • Implemented innovative testing techniques to identify previously undetected defects, ultimately improving end-user experience significantly.
  • Enhanced project quality by implementing effective test strategies and maintaining clear communication with stakeholders.
  • Promoted knowledge sharing across teams via regular technical presentations which contributed towards building a strong testing community.
  • Developed strong working relationships with developers early on in the project life cycle, enabling quicker resolutions of discovered defects.
  • Managed vendor relationships effectively, ensuring adherence to agreed-upon timelines and deliverables within budget constraints.
  • Championed continuous improvement initiatives, resulting in substantial process enhancements and cost savings over time.
  • Ensured compliance with both internal and industry-specific regulations by implementing appropriate security measures and controls throughout the testing process.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Facilitated workshops to collect project requirements and user feedback.

Education

Diploma - Computer And Information Sciences

Auckland University of Technology
Auckland, NZ

Skills

  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting
  • Document scanning and digitization
  • Appointment scheduling
  • Client relations
  • Calendar management
  • Scheduling appointments
  • Confidential information management
  • Project coordination
  • Meeting coordination
  • Travel arrangements
  • Maintenance tracking
  • Call handling
  • Customer service
  • Data entry
  • Microsoft office
  • Administration and operations
  • Customer service management
  • Office management
  • Scheduling and calendar management
  • Database administration
  • Business administration
  • Operations management
  • Performance improvement
  • Leadership and change management
  • CRM software
  • Performance management

Software

Google Gemini, Nookal PMS, Webex Telephony

Timeline

Receptionist Administrator

MSK Institute
06.2025 - Current

Project Test Manager

Beca
01.2024 - 06.2024

Diploma - Computer And Information Sciences

Auckland University of Technology

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Daniela Avery