Daniela Cro

Enhanced customer satisfaction by providing informative and engaging commentary during cruises.

Promoted and sold day cruises, upselling where possible.

Supported the skipper during daily operations and ensured safety on-board.

Provided tourist information and guided tourists to underwater caves.

Served drinks and food, ensuring high standards of presentation and customer service.

Lectured Early childhood education courses.

Supervised aptitude tests.

Created tour programs and managed the company's social networks.

Guided hikes, ensuring safety and enjoyment for all participants.

Oversaw staff and ensured rooms met brand standards of cleanliness.

Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Communicated repair needs to maintenance staff.

Created travel budgets and prepared travel documentation.

Informed clients of travel policies and utilized preferred vendors to maximize company profits.

Operated laundry services.

Responded to customer requests, calls, and emails.