Veronica Danieli
Summary
Customer-focused professional with successful 9-year career in hospitality sector. Dynamic successful applying in selling a service/product and running in busy business environment.
Motivated employ with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Assistant Manager
400GRADI Restaurant
04.2023 - 12.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Barista
TIPSY VILLAGE Cafe
12.2022 - 03.2023
- Coffee and Latte Art maker.
- Promoted a welcoming atmosphere by greeting customers with a friendly welcome
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Management Assistant
IMPLENIA Swiss Construction Services Company
02.2021 - 11.2022
- Interaction between construction company and hospitality
- Canteen/Restaurant and accommodations management.
- Back office operations, creation advertising, business plans, event organization and communication between companies.
- Sorted, opened, and routed mail and deliveries to meet business requirement
Duty Manager
DA MARCO Cocktail Bar
03.2020 - 01.2021
- Preparation of cocktails and beverages.
- Seasonal menu changing and new cocktails created.
- Good ability to form a united,prepared and efficient team.
- Trained employees in essential job functions.
Sales Assistant
JACK&JONES Shop
12.2018 - 01.2020
- Increased sales providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- managed inventory, optimal stock level, minimizing overstock and out-off-stock situation.
Education
High School Diploma -
Design And Development Wooden Furniture
Belluno, Italy06.2018
Skills
- Positive Energy
- Customer Relations
- Team motivation
- Product and service knowledge
- Retail Operations Management
- Sales strategies
- Excel and softwere skills
Languages
English
Full Professional
Italian
Native or Bilingual
German
Professional Working
Spanish
Professional Working
Timeline
Assistant Manager
400GRADI Restaurant
04.2023 - 12.2023
Barista
TIPSY VILLAGE Cafe
12.2022 - 03.2023
Management Assistant
IMPLENIA Swiss Construction Services Company
02.2021 - 11.2022
Duty Manager
DA MARCO Cocktail Bar
03.2020 - 01.2021
Sales Assistant
JACK&JONES Shop
12.2018 - 01.2020
High School Diploma -
Design And Development Wooden Furniture
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