Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

DANIELLA NICOLE CHIRIBAO ZAMBRANO

Welington,WGN

Summary

Resourceful person trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Conferences and Events Supervisor

QT Wellington
Welington
09.2023 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Guest Services Executive

Tryp by Wyndham
Welington
03.2023 - 09.2023
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
  • Took reservations from patrons by phone or online.

Front Office Manager and Quality Assurance

TRYP by Wyndham
Guayaquil, Guayaquil, Ecuador
10.2021 - 01.2023
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Reservations Agent

Tryp by Wyndham
Guayaquil, Guayaquil, Ecuador
12.2019 - 10.2021
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
  • Generated daily reports on occupancy levels for management review.

Duty Manager

TRYP by Wyndham
Guayaquil, Guayaquil, Ecuador
03.2019 - 12.2019
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.

Receptionist and Night Auditor

Wyndham Garden
Guayaquil, Guayaquil, Ecuador
05.2017 - 03.2019
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.

Education

Associate of Science - Tourism With Specialization in Hotels, Bars And Re

Tecnologico Superior Espiritu Santo
Guayaquil, Ecuador
01-2023

Skills

  • Complex Problem-Solving
  • Training and Mentoring
  • Customer Service
  • Senior Leadership Support

Certification

  • Licence Controller Qualification
  • Manager's certificate.

Languages

English
Professional
Spanish
Native/ Bilingual

References

  • Callum Clark, General Manager at TRYP by Wyndham Wellington. callum@trypwellington.com - 04 974 3000.
  • Madelaine Narvaez, Business Events Administrator at WellingtonNZ. +64 2041676154
  • Hugo Rivera, General Manager at TRYP by Wyndham Guayaquil, gerencia@trypguayaquil.com

Timeline

Conferences and Events Supervisor

QT Wellington
09.2023 - Current

Guest Services Executive

Tryp by Wyndham
03.2023 - 09.2023

Front Office Manager and Quality Assurance

TRYP by Wyndham
10.2021 - 01.2023

Reservations Agent

Tryp by Wyndham
12.2019 - 10.2021

Duty Manager

TRYP by Wyndham
03.2019 - 12.2019

Receptionist and Night Auditor

Wyndham Garden
05.2017 - 03.2019

Associate of Science - Tourism With Specialization in Hotels, Bars And Re

Tecnologico Superior Espiritu Santo

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DANIELLA NICOLE CHIRIBAO ZAMBRANO