Danielle Benton

Casual/Part time employment. This role has many responsibilities. My duties include cleaning and stocking guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items. Disinfecting and mopping kitchens and bathrooms to keep facilities sanitary and clean.

• Daily cleaning
• Prioritising Bookings
• Detailed oriented
• Organisation
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Part time employment meeting and greeting customers. This was a busy role with a continual flow of customers. Daily duties included prioritising customers, coordinating car rental bookings, processing and filing all rental agreements and associated documents. Organising and grooming vehicles for upcoming bookings. General reception duties included answering the phone, updating and maintaining bookings, responding to customer requests, preparing reports when needed, cash handling and end of day balancing.

• Customer Service
• Daily Banking
• Money Handling
• Document Management
• After hours on call management
• Car Grooming
• Coordinating Bookings
• Learned and adapted quickly to new technology and software applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organised and detail-oriented with strong work ethic.

Full time employment meeting and greeting customers. My everyday duties were varied and included Accounts Payable and receivable, coordinating car service bookings, processing and filing service invoices and associated documents. Filing Car sale agreements. General reception duties included answering the phone, updating and maintaining bookings, responding to customer requests, preparing reports when needed, cash handling and end of day balancing.

• Accounts Payable
• Banking
• Accurate and efficient data entry
• Document management
• General administration and office support
• Ensuring Customer Satisfaction
• Service Invoicing
• Nissan warranty
• Service Daily Bookings
• Matched purchase orders with invoices and recorded necessary information.
• Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.

Full time employment meeting and greeting a continual flow of customers. My daily duties included prioritising customers, processing vehicle warrant of fitness and NZTA forms. Performed general reception duties included answering the phone, responding to customer requests, cash handling and end of day balancing.

• Customer service and sales
• Accurate and efficient data entry
• General finance, EOD balancing and reporting
• Document management
• General administration and office support
• Operational support
• Ensuring Customer Satisfaction
• Handled customer inquiries and suggestions courteously and professionally.

COURSES ATTENDED:
• NZTA LANDATA Systems (Motor Registration)
• VTNZ Front Counter Skills Induction
• VTNZ Customer Service & Positive Selling
• VTNZ Dealing with Difficult Conversations
• VTNZ Conflict Resolution.

• Excellent communication skills
• Excellent customer service skills
• Friendly, helpful and polite
• Motivated and organised
• Reliable and honest
• Fast and efficient
• Ensuring customer satisfaction