Danielle Burrell

I am assisting an independent company with designing a couple of websites for their businesses, and running their social media. My responsibility currently is to conduct market research to obtain information relevant to the current online environment, and assist the company in its website setups and design.

I have been employed by Eastwick Property Management since October 2024, working part time as a property manager. My key responsibilities are holding viewings for prospective tenants, performing tenant checks for rental eligibility, preparing tenancy agreements, completing routine property inspections, liaising with contractors for repairs and maintenance, and maintaining a good and professional relationship with tenants and owners. I am also responsible for administrative tasks such as keeping the tenant/rental records up to date, and preparing landlord payouts.

For this role, I was required to respond to customer queries via phone calls, emails, website chat, and social media platforms. It was my responsibility to ensure that all queries were handled professionally and to the best of my ability. I was also responsible for creating product descriptions for the website, which required a creative flair. I was in charge of online fulfillment, and following up on couriers to ensure complete customer satisfaction.

I was employed as a Sales Assistant. I quickly proved myself and was promoted to Assistant Manager within three months. My hours were reduced due to the declining sales in the high-end fashion industry, so I had to seek alternative employment.

I went through a lengthy recruitment / interview process to obtain a job within Air New Zealand. I was in this role for 4 years and I loved every minute, however my position was made redundant due to Covid-19. I am passionate about travel and customer service, so this role allowed me to combine these two loves, which is why I felt as though I 'never worked a day' while employed here. This role has taught me to thrive out of my comfort zone, deal with time pressures and delays, handle 300+ customers a day, manage shift work, and make friends with my fellow co-workers. Most importantly, this role allowed me to refine my customer service skills by applying them in a safety-first role, and has strengthened my ability to handle all kinds of abnormal situations. This position means I am also trained in First Aid, which I have been able to maintain.

I was hired by this smart energy solutions company as a receptionist, my first major break from retail. I shaped this role into my own, learning a completely new profession as I went. I was not only responsible for handling phone calls and email enquiries, but I was also a personal assistant to the CFO and ran his schedule, of which some responsibilities included booking flights and organising catering for meetings.

I was first employed by Max in Sylvia Park as a Stock Manager. My main duties consisted of unpacking, hanging, tagging and steaming the new deliveries every Monday and readying them for my manager to merchandise on a Tuesday. I was promoted to 3IC in August 2014 and ran the Friday late night shift. I became an Assistant Manager in October 2014, where it was my responsibility to run the Sunday and Monday shifts. In April 2015 I was transferred to Botany where I turned the results around and helped them become an A+ store. In May 2015 I was asked to temporarily manage the Broadway store for 2 months where my confidence in managing sky-rocketed. I was also sent to Riccarton, Christchurch, to provide my managerial abilities to the store and 'fix' it, helping it maintain its 'A+ store' title. I was then transferred back to Broadway as an Assistant Manager where I continued to hone in on my abilities and gain more confidence in managing everyday, and train the new manager in the 'Max way.'

This position was as a full-time, live-in nanny for a two-year-old boy named Roman. I was responsible for taking care of him during his parents' work hours.

In this role I was focused solely on customer service and helping out with visual merchandising.

I was re-employed within the Just Group as I had such a great experience there the first time and really missed working in fashion retail.

My role at Relay International Airport was as a full-time sales assistant. I would appropriate my knowledge of customer service and use this to connect to our customers and aid them with their needs for their flights. I was quickly transferred to Domestic Airport once Head Office discovered I had a passion for books, where I was promoted to Books Merchandiser, which consisted of deciding which books would sell well in our store, merchandising them accordingly, pushing our promotions and generally helping customers.

I was offered the position at Dotti (the Just Group) due to the fact that I was always purchasing the product and expressed such a passion for it. It was my role to style in the fitting rooms, keep my product knowledge up to date and establish genuine connections with customers in order to gain their trust and encourage them to feel good in, and ultimately purchase, our product.

This was my first part-time job, which I acquired during my first year of NCEA at high school. It was my sole responsibility to process sales, but after having been employed for a few months I was given other jobs, such as data entry and filing during holidays, and I would often aid in improving the presentation of stock through organising and painting.