Danielle Cameron
Cromwell
Summary
Professional service-driven Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Cromwell Early Learning Centre
06.2023 - Current
- On call relief Teacher for children aged 2years - 6 years
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Provided emotional support and guidance to children, fostering sense of security and belonging.
Call Center Representative
GMHBA
02.2014 - 02.2018
- Provided fast accurate information to customers and clients (Private hospitals and Medical Providers) through the call centre, over web chat and email. While also submitting claims and selling Health Insurance.
- Kept up to date with competitor's products and recommended the right policies for our clients.
- Managed high call volumes exceeding KPIs while providing exceptional customer support.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations and assisted clients in resolving claims-related issues promptly, alleviating stress during difficult times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Processing Hospital Claims, Medical claims and Ancillary.
Electricity Faults Call Center Representative
Western Power
05.2012 - 01.2014
- Call Centre Representative for Western Australia's electricity network, receiving inbound emergency calls from the power retailers, the public and Emergency services. Dispatching Line electricians and emergency services.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments including Police, Fire and Ambulance.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Worked flexible hours across night, weekend, and holiday shifts. 24 hour roster.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Telecommunications Customer Service
Farmside Ltd
03.2008 - 01.2012
- Selling/cross selling Mobile and internet products including Remote Satellite Internet.
- Efficiently used multi CRM software.
- Identified new business opportunities through cold calling, networking and prospective database leads.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Education
High School Diploma -
Opihi Collège
Temuka, NZ11-2002
Skills
- Warm and approachable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
Certification
New Zealand First Aid Certificate (6400, 6401, 6402)
Timeline
Early Childhood Educator
Cromwell Early Learning Centre
06.2023 - Current
Call Center Representative
GMHBA
02.2014 - 02.2018
Electricity Faults Call Center Representative
Western Power
05.2012 - 01.2014
Telecommunications Customer Service
Farmside Ltd
03.2008 - 01.2012
High School Diploma -
Opihi Collège
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