Danielle Clayton
Tauranga
Summary
Empathetic Professional experienced in supporting clients in fast-paced, service-driven environments. Achieved positive outcomes through effective management of complex needs, coordination across multiple stakeholders, and development of trust-based relationships. Focused on enhancing client independence and facilitating adjustments to life-changing injuries.
Overview
2027
2027
years of professional experience
Work History
Operations Support
Mainstream Transport
, Tauranga
03.2025 - Current
- Coordinate daily operational activities in a fast-paced environment, ensuring tasks are prioritised and completed within required timeframes.
- Respond to changing demands and resolve issues proactively to maintain continuity of service
- Work collaboratively with team members to ensure consistent and efficient outcomes
- Maintain high levels of accuracy across systems and processes while managing competing priorities.
Account Manager
NZ Post
, Tauranga
2024 - 2025
- Managed portfolio of client accounts as primary contact for inquiries and issue resolution.
- Built strong, trust-based relationships through understanding client needs and delivering tailored solutions.
- Liaised with internal teams and external stakeholders to ensure consistent, client-focused service delivery.
- Applied critical thinking skills to resolve complex issues and effectively manage competing priorities.
- Maintained accurate records and documentation to support accountability in service delivery.
Account Management & Customer Service
PBT Transport
2012 - 2024
- Managed long-term client relationships, providing reliable and consistent support across a range of service needs
- Coordinated bookings, scheduling, and service delivery, adapting to changing client requirements
Responded to enquiries and resolved issues, often in time-sensitive and high-pressure situations - Maintained detailed and accurate records to support operational efficiency and service tracking
- Built strong rapport with clients through clear communication and a proactive, solutions-focused approach
Education
Hamilton Girls’ High School
Hamilton, NZSkills
Client-centred relationship management and rapport building
Coordination of services across multiple stakeholders (clients, whānau, providers)
Understanding and responding to complex and changing client needs
Problem solving, critical thinking, and sound decision-making
Conflict resolution, negotiation, and influencing outcomes
Resilience when working with sensitive or challenging situations
Planning, prioritisation, and workload management
Accurate documentation and record management
Strong written and verbal communication skills
Proficient in Microsoft Office and digital systems
Timeline
Operations Support
Mainstream Transport
03.2025 - Current
Account Manager
NZ Post
2024 - 2025
Account Management & Customer Service
PBT Transport
2012 - 2024
Hamilton Girls’ High School