Danielle Taikoko
Plan Issuing Administrator
Lynmouth
Summary
Passionate and self motivated administrator proven to provide highest quality customer experience. Detail focused with great interpersonal skills and confident communicator. Passion for maintaining professional relationships. Analytical problem solver ensuring customer and workplace satisfaction, business profitability and growth.
Overview
5
5
years of professional experience
Work History
Plan Issuing Administrator
Detect Services Limited
10.2022 - Current
- Processing and answering all enquiries sent through B4UDIG system for Powerco's network using ArcMap, geographic information, a collection of layers and other elements in maps.
- Collected, mapped and distributed sensitive data to locators and contractors to carry out design and excavation work.
- Maintained customer communications through high level of incoming emails and calls, transmitted information and documents to internal and external personnel.
- Evaluated operational practices and identified improvement opportunities to develop systems and procedures.
- Gathered, organised and input confidential information into digital database.
- Experience in ArcGIS, AutoCAD and Shapefile.
- Optimised customer experience by delivering high quality services and effectively troubleshooting issues.
Customer Service Specialist
Crazy Pumpkin
02.2021 - 10.2022
- Solely managed 10+ wholesale client accounts including invoicing, account statements, account reports, account payments and deliveries.
- Verified accuracy of customer account information and updated when necessary.
- Building and maintain client relationships.
- Supervised staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Back end website management, preparing and organising information.
- Manage staff duties day to day, till operator, customer service.
- Assisted customers by answering high volume of calls and emails daily.
- Resolved customer service issues to maintain ideal customer experiences. m
Duty Manager and Retail Assistant
Liquorland Fitzroy
03.2019 - 12.2020
- Performed outstanding customer service and customer experience
- Provided customers with detailed information on company products and services
- Established and maintain relationships with customers to develop loyal, regular customer base
- Store Duty Manager ensuring compliance with liquor licensing laws
- Stock management and control, rotation of stock
- High research of products to remaining knowledgeable and comfortable in customer sales.
- Order deliveries and invoicing for account clients
- Assisted customers with prompt and polite support in-person and via telephone
Skills
Organised and Adaptable
Excellent written and verbal communication skills
Problem Solver and Critical Thinker
Attention to detail
Professional Email and Telephone etiquette
Execllent Time management and Prioritization
Basic knowledge of Microsoft Office Suite
References
Available on request
Timeline
Plan Issuing Administrator
Detect Services Limited
10.2022 - Current
Customer Service Specialist
Crazy Pumpkin
02.2021 - 10.2022
Duty Manager and Retail Assistant
Liquorland Fitzroy
03.2019 - 12.2020