Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Trail

Ashburton

Summary

Versatile and results-driven professional with a track record of enhancing customer satisfaction at Specsavers through personalised service and expert knowledge in ocular products. I excel in fast-paced environments, significantly reducing customer complaints by implementing effective solutions. Proven ability in fostering teamwork and collaboration to achieve organizational goals.

Overview

15
15
years of professional experience

Work History

Dispensing Optician

Specsavers
06.2019 - Current
  • Improved customer satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.

Front of House Employee

Columbus Coffee
06.2018 - 06.2019
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.

Customer Service Manager

Tesco
03.2010 - 10.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Education

Austrialasian College of Optical Dispensing

Skills

  • Strong communication skills
  • Time management
  • Verifying prescriptions
  • Retail sales
  • Optical orders
  • Quality control
  • Managing repairs
  • Computer skills
  • Transaction processing
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail

Timeline

Dispensing Optician

Specsavers
06.2019 - Current

Front of House Employee

Columbus Coffee
06.2018 - 06.2019

Customer Service Manager

Tesco
03.2010 - 10.2017

Austrialasian College of Optical Dispensing

Similar Profiles

CREATE PROFILE
Danielle Trail