Danielle Wood
Auckland,Lynfield
Summary
Strong leader and analytical problem-solver with strengths in team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
A breadth of experience, leading small domestic teams and large global teams, working alongside a wide range of clients and staff to drive efficiency and performance. A passionate person who focuses on delivering a job well done every time.
Overview
20
20
years of professional experience
Work History
Accounting Manager (Contract)
William Buck
08.2023 - Current
- Reviewed financial statements and income tax returns prepared by staff.
- Project managed the conversion of accounting ledgers to new practice software (approx 1,100 ledgers).
- Developed and documented the conversion process, trained interns and supported them through the project.
Co-founder and Head of Customer Happiness
L&D Excellence Limited
05.2023 - Current
- Started as a new business along with two co-founders.
- Focussed on supporting customers to convert to Xero and be trained appropriately to maximise business success.
- Created all training materials for workshops, including workbook, case studies, trainer run sheet and slides.
- Developed all processes for contract staff around standardised yet human approach to set up and conversion of organisations to Xero.
- Led business development and proposal conversations with prospective customers.
- Delivered training to contract staff and provided support and coaching to them.
Director of Global Education & Content Production
Xero Accounting Software
01.2021 - 05.2023
- Collaboratively developed the overall Global Education strategy with direct leads and supported them to deliver results through their teams. Reported back to stakeholders on key statistics and performance.
- Formed strategic partnerships and connected with a wide range of stakeholders across the business to drive cross-functional strategies forward.
- Prioritised tasks and allocated resources appropriately to keep teams focused and productive.
- Proactively created and rolled out new processes for the team, designed to improve the management of work and increase the speed of delivery of works.
- Reimagined the way that Xero would deliver scaleable education to the masses, via e-learning, videos, guides and live online events.
- Managed a range of teams within my function, including Support Content, Partner Education, Small Business Education and Operations.
- Grew the team and functions from 34 in 2021 to 60 in 2023. My team was dispersed globally; I was responsible for 7 direct reports.
- Scored the highest level of staff happiness and engagement across the wider Customer Experience in our Officevibe statistics for the year ended December 2022.
- Provided mentoring and coaching support to direct reports and the wider team on a 1:1 basis.
NZ Education and Consultant Director
Xero Accounting Software
02.2018 - 01.2021
- Grew the New Zealand Education team from one (me) to a highly skilled team of 6 educators.
- Led and supported the Partner Consulting team through a period of change (loss of a long-term manager).
- Sat on the NZ Leadership team, working alongside the other functional leaders within the NZ team to collaboratively plan and deliver regional initiatives for customers.
- Led my Education team to develop, write and deliver a range of education events and experiences for customers. Highlights included small business workshops, various industry and education presentations, Education Month, Roadshows, XeroCon, and Fieldays.
Xero U Manager
Xero Accounting Software
09.2014 - 02.2018
- Worked alongside the NZ Education Director collaboratively plan and deliver regional initiatives for customers.
- Led my team to develop, write and deliver a range of education events and experiences for customers. Highlights included regular customer webinars, various industry and education presentations, Roadshows and Fieldays.
- Personally planned, wrote and delivered a range of in-person and online education events for customers.
- Managed and motivated my team to be productive and engaged in work.
- Developed and maintained relationships with third party suppliers we used to support education delivery.
Associate Director
William Buck
04.2013 - 09.2014
- Reviewed financial statements, income tax returns and other monthly work underaken by staff.
- Prioritised tasks and allocated resources appropriately to keep teams focused and productive.
- Led a team of up to 8 staff, supervising daily performance as well as training and improvement plans.
- Provided mentoring and coaching support to staff on a 1:1 basis.
- Maintained a professional, organised, and safe environment for employees.
- Managed the planning and delivery of the learning and development activities for staff.
- Developed and nurtured client relationships.
- Assisted senior leadership in managing all aspects of operations.
Manager (Maternity Leave Cover)
PwC
11.2012 - 04.2013
- Reviewed financial statements and income tax returns prepared by staff.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and maintained positive relationships with clients
Teacher of Accounting
Pakuranga College
01.2011 - 11.2012
- Taught Accounting to Yr 11 - Yr 13 students
- Taught Scholarship Accounting to Yr 13 students (7 of my students achieved Scholarships in Accounting across the 2 years I taught it)
Manager
Deloitte
01.2004 - 02.2010
- Reviewed financial statements and income tax returns prepared by staff.
- Maximised performance by managing workflow and motivated employees to be productive and engaged in work.
- Maintained a professional, organised, and safe environment for employees.
- Undertook the running of learning and development activities for staff growth.
- Developed and nurtured client relationships, including a number of high wealth clients I looked after.
Education
Chartered Accountant -
CAANZ
Auckland, NZGraduate Diploma - Secondary Teaching
University of Auckland
Auckland, NZGraduate Diploma - Commerce - Management And Employment Relations
University of Auckland
Auckland, NZBachelor of Commerce - Accounting And Commercial Law
University of Auckland
Auckland, NZSkills
- Strategic Planning
- Charismatic and Empathetic Leader
- Creativity and Innovation
- Organisational Development
- Business Planning
- Operations Management
- Staff Development and Engagement
- Verbal and Written Communication
Hobbies / Interests
- Singer in a rock band
- Karaoke
- Travel around NZ and overseas
- Good food and fine wine
- Spending time in the great outdoors with my son, husband and cavoodle
References
Available on request
Timeline
Accounting Manager (Contract)
William Buck
08.2023 - Current
Co-founder and Head of Customer Happiness
L&D Excellence Limited
05.2023 - Current
Director of Global Education & Content Production
Xero Accounting Software
01.2021 - 05.2023
NZ Education and Consultant Director
Xero Accounting Software
02.2018 - 01.2021
Xero U Manager
Xero Accounting Software
09.2014 - 02.2018
Associate Director
William Buck
04.2013 - 09.2014
Manager (Maternity Leave Cover)
PwC
11.2012 - 04.2013
Teacher of Accounting
Pakuranga College
01.2011 - 11.2012
Manager
Deloitte
01.2004 - 02.2010
Chartered Accountant -
CAANZ
Graduate Diploma - Secondary Teaching
University of Auckland
Graduate Diploma - Commerce - Management And Employment Relations
University of Auckland
Bachelor of Commerce - Accounting And Commercial Law
University of Auckland
Similar Profiles
Sana FathmathSana Fathmath
Intermediate Accountant at William BuckIntermediate Accountant at William Buck
Sahil ShresthaSahil Shrestha
IT Support Analyst at William BuckIT Support Analyst at William Buck
Karan PatelKaran Patel
ICT Support Officer at William BuckICT Support Officer at William Buck