Daniel Xiaojing Yu

• Conducted interviews with key business users to collect information on business processes and user requirements
• Analyze change, impact, and recommend actions by analyzing risks and recommendations and decisions
• Promoted enterprise-level risk management practices and helped install strong culture focused on protective policies and procedures
• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
• Building and configuring CRM forms, views, dashboards, and workflows
• Working closely with developer team for completion of project related to CRM system
• Plan and organize weekly project status review meeting by using meeting facilitation techniques
• Draft weekly report until successful implementation of task (team memo management)
• Applies advanced analytical skills and experience in principals of Power Platform and Dynamic 365 CRM application design to define appropriate customer solutions
• Work in partnership with client, support and train them to understand how to use information technology to meet their business goals and overcome problems
• Design customer solutions using combination of PowerApps, Power Automate, Power Platform, and Dynamics 365

Technologies: Dynamics 365, Microsoft Excel/Google Sheet, SQL/Big Query, Tableau, R, C#, JavaScript/jQuery, Azure DevOps, Office365/Sharepoint, Power Platform (Power Apps, Power Automate, Power BI), CRM Portal/Field Service

• Applied understanding of project requirements to execute day-to-day implementation
• Continuously mined project data to assess overall contribution of project to business success
• Monitored, troubleshoots and improved project to ensure project effectiveness
• Resolved project issues quickly to maintain client satisfaction while protecting interests
• Effectively managed and developed projects team to achieve project objectives
• Applied understanding of organisation and functions to support internal and external customer requests
• Applied project management methods and processes to define, plan, cost, resource, and track to ensure accomplishment of targeted goals
• Strategically balanced technology and business needs of organisation
• Identified system needs and designed processes to support business requirements
• Met with project stakeholders on regular basis to assess progress and make adjustments
• Created and presented data using MS Excel spreadsheets and other MS Office tools
• Defined classification levels for privacy information and intellectual property

Technologies: Microsoft Excel, SQL, JavaScript/Jquery, PHP, HTML, CSS, C#/Visual Studio, Python, Office365, SharePoint