Danika Guida

• Just finished an arduous couple of years renovating my Airbnb Property on Waiheke Island.

Variety of tasks including :

• Kept vineyard facilities and equipment in good working order for ongoing operations.
• Enhanced vineyard productivity by diligently pruning, training, and thinning grapevines.
• Ensured timely delivery of high-quality grapes for processing by coordinating transportation logistics.
• Removed weak and diseased shoots from vines to improve space and resource availability for healthy shoots to grow.
• Supported vineyard operations through lifecycle of vines from spring pruning to fall harvests.
• Helped maximize production by controlling growth and direction of plant growth with sound canopy management practices.
• Assisted in the bottling process for accurate packaging and labeling of finished wine products.
• Contributed to efficient harvest operations through timely picking, sorting, and processing of grapes.

• Call centre, customer service
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Negotiated successful resolutions between customers and the company during disputes or disagreements.
• Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.

• Banquets, customer service
• Managed multiple table assignments simultaneously, maintaining organized and efficient service.
• Showcased flexibility in adapting to last-minute changes and remaining poised under pressure during high-stress events.
• Demonstrated knowledge of menu items and provided recommendations for guests with dietary restrictions or preferences.
• Provided personalized attention to each guest, resulting in memorable experiences that exceeded expectations.
• Assisted in event setup and breakdown, ensuring a smooth transition between functions.

• Customer service, Sales, Tills
• Provided excellent customer service through communication and interpersonal skills.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed efficient cash register operations.

• Customer service, Sale, Tills in both English in German.
• Maintained a clean and organized store environment, enhancing customer shopping experience.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
• Assisted customers with product selection, increasing sales and promoting brand loyalty.

• Floor, customer service, Tills
• Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
• Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
• Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
• Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
• Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.

• Hostel assistant/cleaning & customer service, Late night reception
• Maintained a clean and welcoming environment, ensuring a positive experience for guests.
• Provided valuable local information and recommendations to enhance guests'' travel experiences.

• Collaborated with colleagues to complete tasks on time, resulting in a smooth project execution.
• Mentored young people facing social/emotional difficulties offering guidance that contributed positively to their overall personal growth trajectory.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.