Danika Teariki
Wellington
Summary
Dedicated and results driven, committed to excellence across diverse industries. Possesses advanced skills in task completion, thrives under pressure, and delivers exceptional customer service while collaborating effectively within team environments. I am Eager to contribute to an organization that values performance recognition and fosters opportunities for growth, development, and continuous skill enhancement.
Overview
9
9
years of professional experience
Work History
Front Office / Night Duty Manager
Quest Apartment Hotels
03.2024 - Current
- Developed and maintained relationships with Company's to negotiate contracts and secure short and long term bookings.
- Managed phone, email, in-person enquiries and resolved guest issues promptly and professionally.
- Built a positive and professional relationship with guest, resulting to repeat bookings and consistently positive reviews.
- Arranged for the greatest accommodation prices for large parties attending conferences, weddings and other occasions.
- Built strong partnerships with local businesses to support guest needs, including arranging chargebacks and coordinating external services.
- Trained new front desk staff on operational procedures and customer service standards.
- Improved guest satisfaction by efficiently addressing and resolving concerns during night shifts.
RECEPTIONIST
Cosmetic Clinic
01.2021 - 01.2022
- Helping to activate and set up new Accounts/Profiles for clients of the clinic
- Organise bookings, scheduling and rescheduling
- Developed good phone manner and providing great customer service skills
- Cleaning, stocking and supplying designated facility areas
- Providing information on skin care products and clinic Treatments to improve sales.
CUSTOMER SERVICE REPRESENTATIVE
BP Connect
01.2017 - 01.2020
- Providing information to customers regarding loyalty programs and Educating customers on promotions to enhance sales
- Provided exceptional customer service in high-volume environment, addressing inquiries and resolving issues promptly.
- Operated fuel dispensing systems efficiently, ensuring compliance with safety regulations and company policies.
- Conducted routine inspections of equipment and facilities, identifying maintenance needs to ensure operational reliability.
- Managed cash register operations accurately, handling transactions and balancing cash drawers at end of shifts.
Education
Diploma - Diploma in Tourism & Travel Management
New Zealand School of Tourism
Wellington, NZNew Zealand Certificate - Tourism level 4
New Zealand Certificate - Aviation (Flight Attendant) Level 4
First Aid Certificate - undefined
Responsible Service of Alcohol Certificate - undefined
National Certificate - Tourism level 3
.
Achieved NCEA Level 1 and 2 -
Hawera High School
Skills
- A natural team player with a personality that shines
- Warm, professional front of house presence with strong customer service skills
- Highly organised with the ability to manage multiple tasks efficiently
- Strong communication skills across phone, email, and in person interactions
- Detail oriented and reliable when handling bookings, payments, and records
- Proven ability to build positive relationships and encourage repeat clients
- Calm and solutions focused in fast paced or high pressure environments
Languages
English
Native or Bilingual
Timeline
Front Office / Night Duty Manager
Quest Apartment Hotels
03.2024 - Current
RECEPTIONIST
Cosmetic Clinic
01.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
BP Connect
01.2017 - 01.2020
New Zealand Certificate - Tourism level 4
First Aid Certificate - undefined
Responsible Service of Alcohol Certificate - undefined
Diploma - Diploma in Tourism & Travel Management
New Zealand School of Tourism
New Zealand Certificate - Aviation (Flight Attendant) Level 4
National Certificate - Tourism level 3
.
Achieved NCEA Level 1 and 2 -
Hawera High School