Danish Lakhanpal
Auckland,AUK
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Good George Brewing
Auckland, North Wharf
12.2024 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
Venue Manager
Grand Millennium
Auckland, Auckland CBD
04.2024 - 12.2024
- Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
- Created budgets for each event based on estimated costs of food, beverages, staffing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
- Enforced safety measures and procedures, which reduced accidents, and mishaps in one year.
- Coordinated with vendors to ensure timely delivery of products and services for events.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
- Maintained records of all bookings, payments received and services provided during events.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant Manager
White & Wongs Rooftop
Auckland, Newmarket
10.2022 - 03.2024
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
Senior Duty Manager
Cordis Hotel Auckland
Auckland, Auckland CBD
03.2021 - 02.2022
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Negotiated contracts with vendors in order to secure favorable terms for the organization.
- Trained new employees on company policies, job duties, and performance expectations.
- Performed quality assurance checks on products prior to release into the market.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Complied with company policies, objectives and communication goals.
Hotel Night Manager
Skycity Hotels & IHG Group
Auckland, Auckland CBD
01.2017 - 01.2020
- Conducting regular inspections of guestrooms, public areas and back-of-house areas to ensure cleanliness standards are met.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Implemented and monitored marketing and promotional strategies to increase occupancy rates.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Implementing safety procedures to protect property against theft or damage.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Oversaw recruiting, interviews and new employee hiring.
- Organizing special events or functions for hotel guests upon request.
Education
Masters in Hospitality Management
Pacific International Hospitality Management
New Plymouth, NZ10-2023
Post Graduation in Hospitality Management
Pacific International Hospitality Management
New Plymouth, NZ12-2016
Skills
- Sales analysis
- Employee training
- Customer service
- Event planning
- Records management
- Communication skills
- Budgeting
- Operational efficiency
- Attention to detail
- Risk management
- Recruiting and interviewing
Certification
- LCQ certification
- General Manager License
References
References available upon request.
Timeline
Assistant Manager
Good George Brewing
12.2024 - Current
Venue Manager
Grand Millennium
04.2024 - 12.2024
Assistant Manager
White & Wongs Rooftop
10.2022 - 03.2024
Senior Duty Manager
Cordis Hotel Auckland
03.2021 - 02.2022
Hotel Night Manager
Skycity Hotels & IHG Group
01.2017 - 01.2020
Masters in Hospitality Management
Pacific International Hospitality Management
Post Graduation in Hospitality Management
Pacific International Hospitality Management
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