Danniella Fernandes
Auckland
Summary
Energetic outgoing individual who strives to always be a helping hand to others, with excellent work experience in sales. Resilient and a great problem solver with lots of face to face as well as on-call sales work experience. Seeking new work opportunities. I am eager to contribute to my work as a valuable team member while building meaningful connections with my team as well as managers.
Overview
7
7
years of professional experience
Work History
Swimming Instructor
CLM
06.2025 - 09.2025
- Delivered swimming lessons to individuals and groups of various ages.
- Demonstrate and explain proper swimming strokes and water skills to individuals or groups.
- Adapt lesson plans and teaching strategies to meet the specific needs and skill levels of each student.
- Observe students' movements and provide constructive feedback to help them improve their performance.
- Ensure all students and participants adhere to pool rules and water safety regulations.
- Continuously monitor the pool area to prevent accidents and ensure a healthy and clean environment.
- Be prepared to respond quickly and effectively to any emergency situations that may arise.
- Develop lesson plans and organize any necessary equipment or materials before each lesson begins.
Sales Assistant Part Time
Dotti St Lukes Branch
05.2023 - 11.2024
- Create a fun and memorable shopping experience for every customer.
- Greet customers, understand their needs, and help them find suitable products.
- Answer product questions, promote items, and assist with sales at the point of sale (POS).
- Process returned goods and refunds for customers.
- Work with the team to achieve daily and overall sales goals.
- Keep the store looking 'fab' and well-presented by arranging products, restocking shelves, and displaying items.
- Receive deliveries, price stock, and rotate inventory.
- Ensure the sales floor is clean, tidy, and organised.
- Follow company guidelines to prevent theft and keep the store running smoothly.
- Work effectively with colleagues to meet sales targets and maintain the store environment.
- Contribute to a positive and high-energy atmosphere within a fast-paced environment.
- Approach challenges with enthusiasm and a solutions-focused attitude.
Teacher Aide Special Needs Children Part Time
Mt Roskill Primary School
04.2022 - 04.2023
- Provide one-on-one or small-group support following teacher-designed plans to help students with their learning and development.
- Reinforce lessons, adapt teaching methods, and provide prompts to aid student understanding and help them grasp new concepts.
- Organize and maintain teaching materials and assist with the use of assistive technologies in the classroom.
- Assist with daily needs, including personal care tasks like toileting or eating, as well as helping with special equipment like hoists or standing frames.
- Facilitate social interaction, help students develop appropriate social behaviors, and encourage positive peer relationships and group activities.
- Create a safe, supportive, and positive learning environment, building trust and respect to help students grow emotionally.
- Work collaboratively with teachers, other support staff, and sometimes parents to review student progress and plan for their needs.
Customer Service Representative
Gerard Lighting Avondale Branch
01.2020 - 03.2020
- Dealing with face to face collection clients – trade clients (electricians).
- Attend to Inbound and Outbound calls.
- Responding to customer inquiries (answering phone calls and emails).
- Processing orders via email / fax.
- Investigating customer complaints, identifying the root cause of issues, and providing appropriate solutions to ensure customer satisfaction.
- Staying updated on the latest lighting products, features, specifications, and industry trends to accurately answer customer questions.
- Handling product returns, exchanges, and refunds according to company policies.
Crew Member Part Time
McDonalds Balmoral Branch
04.2019 - 12.2019
- Greet customers, take their orders accurately, and repeat orders to confirm accuracy.
- Handle cash and card payments, provide correct change, and operate the POS system.
- Address customer concerns, ensure food is served hot and fresh, and thank them for their business.
- Prepare food items and drinks according to company standards and recipes.
- Ensure all food and beverages meet the highest quality standards.
- Work with other crew members and managers to meet shift targets and provide efficient service.
- Follow all health, safety, and security procedures, including proper equipment handling.
- Complete all assigned side work and other duties to support the smooth operation of the restaurant.
Retail In Store Sales Assistant-Part Time Casual
Spark Manukau Branch
09.2018 - 03.2019
- Welcome customers, offer assistance, and answer any product-related questions.
- Advise customers on product features, benefits, and availability, and suggest appropriate items based on their needs.
- Process payments, returns, and exchanges accurately and efficiently using a point-of-sale system.
- Resolve customer complaints and ensure customer satisfaction to foster loyalty.
- Inform customers about sales, promotions, and company policies to drive sales.
- Unpack new deliveries, arrange products on shelves, and create attractive visual displays.
- Keep the retail space clean, tidy, and organized to provide a pleasant shopping experience.
- Ensure merchandise is presented appealingly and maintain high visual merchandising standards.
Education
LEVEL 3 MAKE UP AND SKIN CARE -
SAMALA ROBINSON ACADEMY
HAIRSTYLIST LEVEL 2 -
SERVILLES ACADEMY
Skills
- Client Consultation
- Time Management
- Attention to Detail
- Creativity & Artistic Vision
- Adaptability
- Team Collaboration
- Hygiene and Sanitation Standards
- Reception Duties
- Communication Skills
- Application Training for make up and skin care
- Listening skills
Hobbies and Interests
In my free time, I enjoy helping people whenever I can. I love doing makeup on myself as well as others and trying out new styles and colors. I love keeping up with the new make up trends and skin care .
Timeline
Swimming Instructor
CLM
06.2025 - 09.2025
Sales Assistant Part Time
Dotti St Lukes Branch
05.2023 - 11.2024
Teacher Aide Special Needs Children Part Time
Mt Roskill Primary School
04.2022 - 04.2023
Customer Service Representative
Gerard Lighting Avondale Branch
01.2020 - 03.2020
Crew Member Part Time
McDonalds Balmoral Branch
04.2019 - 12.2019
Retail In Store Sales Assistant-Part Time Casual
Spark Manukau Branch
09.2018 - 03.2019
LEVEL 3 MAKE UP AND SKIN CARE -
SAMALA ROBINSON ACADEMY
HAIRSTYLIST LEVEL 2 -
SERVILLES ACADEMY