Danny Ina
Auckland,AUK
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Secure Parking. Expert in vehicle parking and retrieval, coupled with exceptional customer communication skills, led to significant efficiency improvements. Demonstrated ability to train teams and adapt to diverse work environments, ensuring professional service standards are exceeded. Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history.
Overview
16
16
years of professional experience
Work History
Valet
Secure Parking
02.2018 - Current
- Built positive customer rapport for courteous, friendly and professional service.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Logged and documented parked vehicle details for accurate records.
- Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Upheld company's high standards of professionalism and hospitality in all guest interactions.
Storeman/2IC Manager
Turners and Growers
04.2016 - 10.2018
- Maintained clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Optimized space utilization within warehouse, implementing effective stacking and storage strategies.
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
- Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
- Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
- Assisted in training new employees on company policies, warehouse procedures, equipment operation, safety protocols, and inventory management systems.
- Contributed to team success by actively participating in staff meetings, sharing feedback on operational improvements, and assisting colleagues when needed.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Agency Supervisor
Kmart, Sears Holding
02.2013 - 07.2015
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to deliver exceptional service and meet clients'' needs effectively.
- Mentored junior staff members to improve their skills and performance within agency.
- Led regular team meetings to review progress, address challenges, and identify opportunities for improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Stockroom Assistant
The Warehouse Group
02.2012 - 07.2013
- Assisted in conducting periodic physical inventories, ensuring accurate records of all stocked items.
- Kept detailed records of all damaged or returned merchandise using computerized systems for accurate reporting purposes.
- Complied fully with company policies regarding health, safety, hygiene practices within stockroom area at all times.
- Collaborated with purchasing department to maintain optimal inventory levels, preventing stockouts and reducing excess stock.
Security Officer
The Warehouse Group
10.2011 - 02.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Shop Floor Assistance
The Warehouse Group
08.2008 - 10.2011
- Balanced multiple priorities effectively while working under tight deadlines in fast-paced retail setting.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Maintained clean, organized retail environment to optimize presentation and enhance shopper experience.
- Designed eye-catching visual displays for retail locations that showcased products effectively while attracting customers'' attention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Skills
- Strong Communication Skills
- Clean Driving Record
- Valid Driver's License
- Attention to Detail
- Manual and automatic driving
Timeline
Valet
Secure Parking
02.2018 - Current
Storeman/2IC Manager
Turners and Growers
04.2016 - 10.2018
Agency Supervisor
Kmart, Sears Holding
02.2013 - 07.2015
Stockroom Assistant
The Warehouse Group
02.2012 - 07.2013
Security Officer
The Warehouse Group
10.2011 - 02.2012
Shop Floor Assistance
The Warehouse Group
08.2008 - 10.2011
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