Summary
Overview
Work History
Education
Skills
Volunteering
Languages
Timeline
Generic

Danny Kim

Auckland

Summary

Experienced in customer oriented industry with background in hospitality, management, sales consulting and technical support.

Throughout my experience, I have developed great passion in technology, the ability to execute wide range of problem solving techniques and relationship building that I have crafted working in the industry.

These traits makes me a highly-motivated individual with strong work ethic, taking ownership and a team member who you can rely on at any given time.

I would like to take my next step forward with my career where I could have an opportunity to demonstrate that I am a capable candidate.

Thank you in advance for considering this resume.

Overview

9
9
years of professional experience

Work History

Service Desk Analyst / Spark Fleet Manager

Spark
, Auckland
06.2023 - Current
  • Responsible of managing Spark mobile fleet within Fonterra organisation.
  • Providing exceptional end-to-end service to Fonterra users.
  • Building strong user relationships within the organisation.
  • Effectively attending to and completing user-raised requests within SLA.
  • Delivering timely service to meet user satisfaction.
  • Collaborating with Procurement Sourcing team, Service Delivery Managers and Telco to ensure seamless operation of Fonterra fleet.
  • Addressing improvements to further enhance client relationship.
  • Be the first point of contact for user-related issues.
  • Executing and solving incident requests within Fonterra organisation with peace of mind.
  • Responded promptly to customer emails regarding any IT related queries.
  • Working closely with Fonterra's IT department for the most efficient delivery of hardware deployment.
  • Working closely with Fonterra executive team to provide the most efficient support.
  • Effective delivery of IT and mobile hardware within the business, across the nation.

Services Solutions Specialist

The Warehouse Group
, Auckland
02.2021 - 03.2023
  • Troubleshot customer devices and diagnosed malfunctions.
  • Performing hardware updates and installations as part of setup.
  • Thorough troubleshooting with customers to identify issues, walk through solutions, and initiate correct actions to restore service and functionality.
  • Received inbound phone calls from customers to provide first-level support, and remote troubleshooting.
  • Documented and updated case notes for each customer and work order.
  • Monitoring of service task orders to completion, and closed service tickets.
  • Supported customer in understanding products using technical demonstration.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Trained new team members on service processes to maximize productivity and efficiency.
  • Collaborated with team to develop new services plans.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.

Connected Solutions Specialist

Noel Leeming | The Warehouse Group
, Auckland
06.2019 - 02.2021
  • Resolved customer account-related issues.
  • Demonstrating the newest technology, showcasing the latest product features, and capabilities.
  • Closely working with mobile network providers to promote the latest services, while providing exceptional customer service.
  • Managing across consumer and business accounts.
  • Demonstrated and curated the most suitable mobile solutions for customers.
  • Building exceptional end-to-end customer relationships.
  • Teaching, training, and coaching staff members with the Siebel system, and enhancing the promotional strategy.
  • Worked closely with the mobile service provider and gave feedback for system improvements.
  • Being selected as one of the top monthly performers.
  • Self-motivated, KPI-driven performer.

Co-Manager

Koha Sushi | NZ Colony Ltd
, Auckland
11.2015 - Current
  • Coached team members on food safety and sanitation processes, and customer service standards.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Worked in close collaboration with team members to ensure that customers received high-quality service.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Quality control procedures.
  • Complied with the Council under food safety measures to attain the highest grading.

Sales Consultant

Noel Leeming | The Warehouse Group
, Auckland
07.2018 - 06.2019
  • Highly self-motivated, KPI-driven performer.
  • Selected as one of the top monthly performers in the region.
  • Demonstrated products in an effort to show potential buyers the benefits and advantages, and encourage purchases.
  • Provided top-class customer service and customer satisfaction.
  • Increased revenue by upselling and closing customer sales and driving product benefits around client needs.
  • Working with sales team to achieve group targets.
  • Identified customer needs to deliver relevant product solutions, promotions, and meet target budgets.
  • Follow up with clients to maintain strong relationship and customer satisfaction.
  • Developed key customer relationships to increase sales.

FOH Team Member

Hip Group
, Auckland
12.2016 - 05.2017
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained a clean and orderly appearance throughout the kitchen and dining area.
  • Provided barista service.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.

Education

Certificate - Hospitality Management

NZFW
Auckland
11.2017

Takapuna Grammar School
Auckland
12-2010

Hillcrest High School
Hamilton
12-2008

Skills

  • Remote Technical Assistance
  • Attention to Detail
  • Remote Desktop Services and Support
  • Troubleshooting and diagnosing
  • Teamwork and collaboration
  • Multitasking and prioritization
  • Help Desk Support
  • Resolving Problems and Incidents
  • Customer service
  • Friendly and patient
  • Account Management
  • Device installation
  • Sales
  • Computer Skills
  • Reliable work ethic
  • Technical support
  • Client relations
  • Client relationship management
  • Accountability
  • Product knowledge

Volunteering

NZFW | Auckland

Usher | Supervisor

08/2015 - 08/2018

  • Participated in annual fashion / media event held in Auckland CBD.
  • Processed administrative duties at the front desk.
  • Overall maintenance of the venue.
  • Customer service.
  • Assisted team members with catering service.

Languages

Korean
English

Timeline

Service Desk Analyst / Spark Fleet Manager

Spark
06.2023 - Current

Services Solutions Specialist

The Warehouse Group
02.2021 - 03.2023

Connected Solutions Specialist

Noel Leeming | The Warehouse Group
06.2019 - 02.2021

Sales Consultant

Noel Leeming | The Warehouse Group
07.2018 - 06.2019

FOH Team Member

Hip Group
12.2016 - 05.2017

Co-Manager

Koha Sushi | NZ Colony Ltd
11.2015 - Current

Certificate - Hospitality Management

NZFW

Takapuna Grammar School

Hillcrest High School

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