Danushka Hettiarachchi

• Prepare and ensure accuracy of fortnightly management reports for the landlord.
• Prepare in consultation with the landlord an annual strategic business plan for each asset.
• Within budget parameters, pro actively administer and execute all critical lease events including lease expires, tenant breaks, market rental reviews, fixed/index rental escalations.
• Manage and administer all tenant alienation requests including assignments, sublease and lease surrenders.
• In consultation with each tenant, undertake all make good/reinstatement preparation and negotiation.
• Coordinate with the landlord selection and engagement of all external service providers including legal and valuation.

• Communicate with landlords, tenants, and contractors while offering strategic solutions to remedy problems and maintain positive relationships.
• Prepare and review OPEX budgets and perform annual washups.
• Manage Critical Dates. (Lease renewals, Rent reviews and etc)
• Manage building maintenance and maintain all service contracts.
• Actively follow up on arrears collection.
• General property administration relating to the portfolio.
• Conduct inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.

• Responsible for managing all aspects of the front office and maintenance department of the property
• Assignments of the staff, schedule, plan, and assign work and develop and communicate and implement departmental goals
• Direct influence and accountability for the cost structure, hotel revenue generation and maximization of productivity, quality standards, property maintenance and management
• Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
• Analyse sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies
• Manage budgets and control expenditure

Achievements

• Improved online guest review rates every year since 2018
• Achieved accommodation revenue targets in both financial years(Pre Covid period)
• Nominated for the ‘Lead by Example’ award at annual YMCA awards night 2019
• Nominated for the ‘Responsibility’ (YMCA Values) award at annual YMCA awards night 2019.

• Responsible for managing for the day-to-day running of the operations on a shift basis
• Supervise operations of the front desk and ensuring all team adhere to standard operating procedures
• Promote guest satisfaction in an effort to obtain repeat business
• Prepare month end reports
• Promote add-on services of the hotel to guests including food and beverage and tour sales
• Ensure invoicing is completed within given timeframes and in accordance with company policy
• Train new staff members.