Summary
Overview
Work History
Education
Skills
Timeline
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Daphne Westerlund

Auckland,AUK

Summary

Dynamic professional with a proven track record in customer service and problem-solving skills, demonstrated at Driver Co by boosting sales through effective engagement and strategy implementation. Adept at multitasking and adaptability, consistently exceeding targets. Skilled in team collaboration and leadership, ensuring optimal productivity and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Salesperson

Driver Co
12.2023 - 04.2024
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Implemented effective sales strategies to maximize revenue generation.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Warehouse Worker

Rapid Labels
04.2022 - 12.2023
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Reduced order processing times with meticulous attention to order picking and packaging.

Laborer

Labourforce
10.2020 - 04.2022

picking nd packing orders ready for pick up

Laborer

Kelly Services Recruitment
03.2018 - 08.2018

worked in OPR factory.


moulding and folding bathroom walls.


picking, packing and wrapping orders ready for delivery.


worked in manufacturing and dispatch for Assa Abloy

Laborer

Coverstaff Recruitment
07.2017 - 02.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.

Merchandiser

the Hub in Store Sal Services
02.2017 - 09.2017
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Price Integrity Assistant

PAK'nSAVE Lincoln North
04.2016 - 02.2017

responsible for posters, tickets and advertisements props within and around the entire store


checking correct pricing is displayed for each article located in the grocery department

Checkout Operator

Pak'nSave Alderman Drive
10.2008 - 01.2014
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

Education

Associate of Applied Science -

Auckland University of Technology
Auckland, NZ
11.2014

No Degree -

St Dominics College
Auckland, NZ
12.2009

Skills

  • ability to work in a team
  • ability to multitask
  • adaptability
  • fast learner
  • leadership skills
  • customer service skills
  • problem solving skills

Timeline

Salesperson

Driver Co
12.2023 - 04.2024

Warehouse Worker

Rapid Labels
04.2022 - 12.2023

Laborer

Labourforce
10.2020 - 04.2022

Laborer

Kelly Services Recruitment
03.2018 - 08.2018

Laborer

Coverstaff Recruitment
07.2017 - 02.2018

Merchandiser

the Hub in Store Sal Services
02.2017 - 09.2017

Price Integrity Assistant

PAK'nSAVE Lincoln North
04.2016 - 02.2017

Checkout Operator

Pak'nSave Alderman Drive
10.2008 - 01.2014

Associate of Applied Science -

Auckland University of Technology

No Degree -

St Dominics College
Daphne Westerlund