Summary
Overview
Work History
Education
Skills
Personal Information
Positions Of Responsibility
Hobbies and Interests
References
Languages
Timeline
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Daphny Lomu-Kautoke

Mt Wellington,New Zealand

Summary

Experienced customer service professional with a passion for delivering exceptional service. Skilled at effectively communicating and connecting with diverse passengers to ensure their comfort and safety throughout their journey. Proven ability to remain calm and think quickly in critical situations. Thrives in collaborative environments and consistently maintains a positive atmosphere on board.

Overview

12
12
years of professional experience

Work History

Cabin Crew Member

Virgin Australia
, Auckland
12.2011 - 08.2014

During my tenure as a cabin crew member, I excelled in delivering top-notch customer service and consistently upheld the highest standards of professionalism and efficiency, consistently surpassing expectations. I adeptly showcased strong problem-solving skills and remained cool and collected when handling emergencies. I also played a pivotal role in enhancing communication and fostering seamless team coordination by effectively relaying crucial information between passengers and crew members. Over the course of 12 years flying with various companies, I have honed a diverse set of cabin crew skills that make me a valuable asset to any team.

Cabin Crew Member

Pacific Blue
, Auckland
10.2005 - 12.2011
  • I excel in carrying out cabin crew duties with finesse and have finely honed my aviation skills. My demonstrated proficiency is a testament to my commitment to excellence in this field.
  • In December 2011, Pacific Blue merged to form Virgin Australia.

Cabin Crew Member

Polynesian Airlines of Samoa
, Samoa
01.2005 - 10.2005
  • Executed cabin crew responsibilities in B737-800 airplane.

Cabin Crew Member

Pionair Adventures - Tonga
, Nuku'alofa, Tonga
04.2004 - 12.2004
  • Managed regular operations on a domestic air route connecting the major islands of Tonga when Royal Tongan Airlines ceased operations.
  • Fulfilled responsibilities on board in two different aircrafts, DC-3 ZK-APW and ZK-AMY.
  • Demonstrated safety procedures for emergencies and ensured compliance among passengers.

Cabin Crew Member

Royal Tongan Airlines
, Nuku'alofa Tonga
01.2003 - 04.2004
  • I gained valuable experience as a cabin crew member at Royal Tongan Airlines until the cessation of operations in 2004.
  • Operated in both SD-360 and B757 airplanes.
  • Managed operations across multiple locations including Tonga, Sydney, Auckland, Honolulu, and Rarotonga.
  • Operated and charted a flight to East Timor, transporting soldiers to Brisbane.

Cabin Crew Training

Royal Brunei Airlines
01.2003
  • Expertly completed all requirements of the Cabin Crew Training program in Brunei.

Education

Pacific Secondary Senior Certificate (PSSC) -

Vava'u High School
Vava'u, Tonga
01.2001

Tonga School Certificate (TSC) -

Vava'u High School
Vava'u, Tonga
01.2000

Conjoint Bachelor - Law & Arts

University of Auckland
Auckland

Skills

  • Team Collaboration
  • Professional Development
  • Customer Relations
  • Effective Time Management
  • Effective Leadership
  • Excellent Communication
  • Attention to Detail
  • Written Communication
  • Safety Procedure Implementation
  • Training and mentoring
  • Food and Beverage Service
  • Safety awareness
  • Customer Assistance
  • Conflict Resolution
  • Alignment with Company Values
  • Aviation Medicine
  • Assistance for Individuals with Disabilities
  • Compliance and regulations

Personal Information

  • Place of Birth: Vava'u, Tonga
  • Citizenship: New Zealand & Tongan
  • Date of Birth: 10/21/84
  • Married & Mother to a 3 year old son
  • Visa Status: New Zealand Citizen

Positions Of Responsibility

  • Law School Careers Programme, Current
  • Member of Auckland University Law Students' Society (AULSS), 2018 - current
  • Member of Pacific Island Law Students' Association (PILSA) University of Auckland, 2017 - current
  • Inflight support crew, 2011-2014
  • Substitute Cabin Supervisor, 2009 - 2014

Hobbies and Interests

  • Reading
  • Traveling
  • Boxing
  • Sewing
  • Walking

References

  • Mr John Pulu, Broadcaster, +64212415542, john.pulu@hotmail.com
  • Mr Patrick Richards, Inflight Service Manager, Air New Zealand, +6421638663, Patrick.Richards@airnz.co.nz

Languages

English
Native/ Bilingual
Tonga
Native/ Bilingual
Samoan
Professional

Timeline

Cabin Crew Member

Virgin Australia
12.2011 - 08.2014

Cabin Crew Member

Pacific Blue
10.2005 - 12.2011

Cabin Crew Member

Polynesian Airlines of Samoa
01.2005 - 10.2005

Cabin Crew Member

Pionair Adventures - Tonga
04.2004 - 12.2004

Cabin Crew Member

Royal Tongan Airlines
01.2003 - 04.2004

Cabin Crew Training

Royal Brunei Airlines
01.2003

Pacific Secondary Senior Certificate (PSSC) -

Vava'u High School

Tonga School Certificate (TSC) -

Vava'u High School

Conjoint Bachelor - Law & Arts

University of Auckland
Daphny Lomu-Kautoke