Darcy Beetham
Tauranga,BOP
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Self-motivated, driven and adaptable with proven track record of exceeding goals with experience in customer service and sales. Enjoy building customer relationships and understanding customer needs with good communication and interpersonal providing superior customer service.
Overview
15
15
years of professional experience
Work History
Key Account Manager
Plumbline
03.2019 - Current
- Built and maintained strong client relationships driving business growth.
- Secured high-value accounts through consultative selling, effective customer solutions.
- Developed understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated meetings with key stakeholders to understand customer needs and develop action plans.
- Contributed to event marketing, sales and brand promotion.
- Supported sales and reporting for large and medium-sized accounts.
- Gained & grew customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Increased sales with execution of full sales cycle from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations and resolving issues.
- Developed and maintained strong relationships with professionals within assigned territory.
- Developed, maintained and utilized diverse client base.
- Presented professional image consistent with company's brand values.
- Kept records of activities through online customer database.
Key Account Manager
Newline Group
05.2015 - 02.2019
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions.
- Developed an understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated meetings to understand customer needs and develop action plans.
- Supported sales and reporting for large and medium-sized accounts.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
Project Manager
Ibex International
01.2014 - 04.2015
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with outside teams and contractors to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines
- Provided detailed project status updates to stakeholders and executive management.
- Managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, meeting deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Maintained open communication by regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Key Account Manager
Ibex International
01.2011 - 12.2013
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Supported sales and reporting for large and medium-sized accounts.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
Warehouse Specialist
Ibex International
12.2008 - 12.2010
- Picking and packing items for shipment/transit.
- Loaded and unloaded items from and to shipping containers and freight carriers.
- Helped keep inventory accurate by overseeing daily cycle counts.
Education
NCEA -
Westmount School
Hamilton, NZ12.2008
No Degree -
Otumoetai Intermediate
Tauranga, NZ12.2003
Skills
- Lead Identification & New Business Opportunities
- Customer Rapport & Client Satisfaction
- Client Relationship-Building
- Customer Consultations
- Sales Negotiation
- Meeting Sales Goals
- Client Development and Retention
- Key Account Generation
- Contract Negotiation
- Customer Relationship Management (CRM) Software
- Quote and Proposal Management
Timeline
Key Account Manager
Plumbline
03.2019 - Current
Key Account Manager
Newline Group
05.2015 - 02.2019
Project Manager
Ibex International
01.2014 - 04.2015
Key Account Manager
Ibex International
01.2011 - 12.2013
Warehouse Specialist
Ibex International
12.2008 - 12.2010
NCEA -
Westmount School
No Degree -
Otumoetai Intermediate
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