Darcy Turner
Auckland,Greenhithe
Summary
Well versed customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet business and team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Bunnings Warehouse
07.2020 - 09.2022
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed roughly 50+ incoming calls each day with utmost professionalism and knowledgeable service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Welcomed, greeted and assisted guests in high-traffic store.
- Submitted completed orders quickly to maximize delivery efficiency.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Meat Merchant
03.2017 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed weekly sales ads and monitored price changes.
- Conducted inventory counts by adding each item in stock and documenting with accuracy.
Education
High School Diploma -
Albany Senior High School
Albany, NZ12.2021
Skills
- Collaborative Environments
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Operating Telephones
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Loss Prevention Goals Monitoring
- Order and Refund Processing
- Calm and Professional Under Pressure
- Proactive
Languages
NZ Sign Language
Limited Working
Timeline
Customer Service Assistant
Bunnings Warehouse
07.2020 - 09.2022
Cashier
Meat Merchant
03.2017 - 01.2020
High School Diploma -
Albany Senior High School
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