Darleen Roberts
12B Taharangi Street ,Rotorua
Summary
Charismatic and reliable worker with a heart for helping people and pursuing their best interest. Proven ability to identify client needs, resolve issues and build strong relationships. I enjoy being challenged and aim to gain further experience whilst contributing to the needs of the organization and wider community.
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Overview
4
4
years of professional experience
Work History
Healthline Advisor
Te Arawa Lakes Trust (Whakarongorau)
09.2021 - 06.2023
- Actively engaged with service users to gain understanding of their health needs and help accordingly; connecting them to internal and external services when necessary.
- Provided clients with information, support, and built great rapport over the phone to create a safe space for them to receive help.
- Trained new and existing employees on calls and system practices to improve overall skills.
Teacher Aide
Rotorua Seventh Day Adventist School
07.2021 - 09.2021
- Taught individual and groups of students; thereby facilitating a productive learning environment and discovering new ways in which they can learn more effectively.
Office Assistant
Ngati Whakaue Tribal Lands
10.2020 - 12.2020
- This role included general office work wherever help was needed; in which I was able to exercise my computing literacy, communication, and organization skills.
Customer Service
The Warehouse Hillcrest
11.2019 - 02.2020
- Assisted customers by answering queries, resolving conflict and concerns, and expressed protocols of the company; thereby creating the best experience possible for the consumer
Education
Bachelor of Arts - Anthropology, Geography
The University of Waikato
02.2021
Skills
- Resolving Complex Issues
- Client Guidance
- Software and System Proficiency
- Team building
- Great Telephone Etiquette
- Adaptable and Willing to Learn
References
June Tahuriorangi
Supervisor, Te Arawa Lakes Trust Waea Mai
phone - 0279482570
email - tahuriorangij@yahoo.com
Timeline
Healthline Advisor
Te Arawa Lakes Trust (Whakarongorau)
09.2021 - 06.2023
Teacher Aide
Rotorua Seventh Day Adventist School
07.2021 - 09.2021
Office Assistant
Ngati Whakaue Tribal Lands
10.2020 - 12.2020
Customer Service
The Warehouse Hillcrest
11.2019 - 02.2020
Bachelor of Arts - Anthropology, Geography
The University of Waikato
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