Darlene Anderson
Whangarei,New Zealand
Summary
I am a hardworking and passionate job seeker with strong organizational skills.
Dependable individual who is successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. A detail-oriented team player with strong organizational skills who is able to work independently and very experienced handling multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Business Champion Pro/Call Center Customer Service Representative
One NZ
09.2022 - 08.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Frings Bar and Eatery
Hayden
01.2020 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
Amundson & Amundson
Justine Amundson
05.2018 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
Education
No Degree - Bar Managers
Peoples Potential
Whangarei07.2022
Business Administration And Management
Advanced Training Centre
Whangarei06.2006
Skills
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- Call Center Customer Service
- Written and oral communication
- Call Center Operations
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Microsoft Excel
- Complaint Handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Client Relations
References
Nav Singh - Team Leader - One NZ
022 0281935
navdeepak.singh@hotmail.com
John Angodung - Quality Assurance/ Team Lead - One NZ
021 184 5472
john.angodung@one.nz
Te Para Hei Hei - Kitchen Head - Glynee Byree Tavern
027 266 8233
Timeline
Business Champion Pro/Call Center Customer Service Representative
One NZ
09.2022 - 08.2024
Frings Bar and Eatery
Hayden
01.2020 - 09.2022
Amundson & Amundson
Justine Amundson
05.2018 - 06.2022
No Degree - Bar Managers
Peoples Potential
Business Administration And Management
Advanced Training Centre
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