Darlnika Du Preez
Hamilton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Successfully works as part of team to reach personal and business goals. Known for going above and beyond to meet customer's needs. Young, energized and motivated to make a big difference in work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Inland Revenue
07.2023 - Current
- Answering customer inquiries via telephone and email in a professional manner
- Maintaining detailed records of customer interactions for future reference and quality assurance.
- Improving first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participating in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Delivering fast, friendly and knowledgeable service for routine questions and service complaints.
- Strives to remain calm and professional in stressful circumstances and effectively diffused tense situations.
Office Assistant
Kiwi Furniture Movers
10.2021 - 04.2022
- Used strong interpersonal communication skills to convey information to the management team.
- Matched proof of delivery dockets from warehouse to invoices
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers in a friendly manner by email or in-person.
- Restocked office supplies and retrieved files for staff to insure maximized productivity.
- Maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Port Natal High School
Durban, South Africa11.2019
Skills
- Excellent Verbal and Written Communication
- Time Management
- Active listening
- Customer Service Excellence
- Positive And Professional
- Problem Resolution
Additional Information
- Full clean NZ drivers license, own vehicle
- New Zealand resident
- Flexibility with working hours
Languages
English
Native/ Bilingual
Afrikaans
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Officer
Inland Revenue
07.2023 - Current
Office Assistant
Kiwi Furniture Movers
10.2021 - 04.2022
High School Diploma -
Port Natal High School