Summary
Overview
Work History
Education
Skills
Additional Information
Languages
References
Timeline
Generic

Darlnika Du Preez

Hamilton

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Successfully works as part of team to reach personal and business goals. Known for going above and beyond to meet customer's needs. Young, energized and motivated to make a big difference in work environment.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Inland Revenue
07.2023 - Current


  • Answering customer inquiries via telephone and email in a professional manner
  • Maintaining detailed records of customer interactions for future reference and quality assurance.
  • Improving first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Participating in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Delivering fast, friendly and knowledgeable service for routine questions and service complaints.
  • Strives to remain calm and professional in stressful circumstances and effectively diffused tense situations.

Office Assistant

Kiwi Furniture Movers
10.2021 - 04.2022
  • Used strong interpersonal communication skills to convey information to the management team.
  • Matched proof of delivery dockets from warehouse to invoices
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers in a friendly manner by email or in-person.
  • Restocked office supplies and retrieved files for staff to insure maximized productivity.
  • Maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

High School Diploma -

Port Natal High School
Durban, South Africa
11.2019

Skills

  • Excellent Verbal and Written Communication
  • Time Management
  • Active listening
  • Customer Service Excellence
  • Positive And Professional
  • Problem Resolution

Additional Information

  • Full clean NZ drivers license, own vehicle
  • New Zealand resident
  • Flexibility with working hours

Languages

English
Native/ Bilingual
Afrikaans
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Officer

Inland Revenue
07.2023 - Current

Office Assistant

Kiwi Furniture Movers
10.2021 - 04.2022

High School Diploma -

Port Natal High School
Darlnika Du Preez