Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
References
Generic
DARREN CONSTABLE
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DARREN CONSTABLE

Customer Service & Operations Professional
Auckland ,New Zealand

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeService Desk Analyst

Work Type

Full TimeContract Work

Location Preference

RemoteOn-SiteHybrid
Location: Auckland , New Zealand, NZ
Open to relocation: Yes

Minimum Desired Compensation

80000/yr

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionCompany CultureStock Options / Equity / Profit Sharing

Summary

Results-driven Customer Service & Operations Professional with 15+ years of experience delivering high-volume customer support across retail, government, monitoring, and IT service environments. Proven ability to resolve complex enquiries, manage data accurately, and exceed service-level targets. Known for clear communication, strong problem-solving skills, and consistent performance in fast-paced, deadline-driven settings. Seeking a customer-focused role with growth and long-term development opportunities.

Overview

38
38
years of professional experience

Work History

Retail Customer Service Consultant

Travelex – Auckland Airport
Auckland
09.2022 - 05.2025
  • Processed 100+ daily transactions, handling foreign currency exchange with 100% cash accuracy
  • Managed website orders for foreign exchange and travel cards, ensuring timely fulfillment
  • Balanced tills and reconciled daily transactions in compliance with audit standards
  • Delivered upselling and cross-selling opportunities, contributing to branch revenue targets
  • Provided exceptional customer service in a high-pressure airport retail environment

FIXED-TERM & CONTRACT ROLES

Inbound Customer Service Operator – Slingshot
Auckland
03.2022 - 04.2022
  • Resolved billing enquiries, processed refunds, and troubleshot account issues
  • Identified upselling opportunities during customer interactions

FIXED-TERM & CONTRACT ROLES

Parking Systems Operator – NZ Health Authority
Auckland
10.2021 - 11.2021
  • Monitored CCTV systems, verified staff permits, and managed parking compliance
  • Reset ticket machines, issued infringement notices, and processed parking passes

FIXED-TERM & CONTRACT ROLES

Voting Issuing Officer
Auckland
10.2020 - 10.2020
  • Verified voter eligibility and issued official voting papers in compliance with regulations

Monitoring Centre Operator

Countrywide Monitoring Limited
Auckland
11.2018 - 03.2020
  • Monitored and processed real-time alarm signals, ensuring rapid escalation when required
  • Managed account acquisitions and maintained accurate customer records in monitoring systems
  • Handled inbound and outbound calls to verify incidents and relay critical information
  • Maintained compliance with operational procedures and response-time SLAs
  • Supported team operations by prioritizing alerts during peak activity periods

FIXED-TERM & CONTRACT ROLES

Reservations Consultant – Rail Plus
Auckland
03.2018 - 04.2018
  • Handled phone and email enquiries, processed reservations, and amended bookings

FIXED-TERM & CONTRACT ROLES

Level 1 IT Support Officer – Fullers
Auckland
12.2016 - 03.2017
  • Installed software, troubleshot system issues, and supported data analysis tasks

Data Administration Analyst

Auckland City Council
05.2014 - 10.2016
  • Conducted large-scale data cleansing and validation, improving record accuracy
  • Prepared legal documentation including sales notices, subdivisions, and contracts
  • Performed hazard research to support maintenance planning and risk mitigation
  • Ensured data integrity across internal systems and regulatory documentation
  • Collaborated with internal stakeholders to meet compliance and reporting requirements

FIXED-TERM & CONTRACT ROLES

IT Support – Unitec
Auckland
01.2012 - 01.2013
  • Logged and escalated IT tickets, reset passwords, and supported system audits

FIXED-TERM & CONTRACT ROLES

Customer Service Professional – Virgin Australia (SITEL)
Auckland
01.2012 - 01.2012
  • Processed flight reservations and amendments while meeting call handling KPIs

FIXED-TERM & CONTRACT ROLES

Systems Administrator – Ozone IT
Auckland
01.2011 - 01.2011
  • Compiled daily performance reports using SAP and Zabbix
  • Reduced unresolved call volume by 73% through proactive issue tracking

FIXED-TERM & CONTRACT ROLES

Server Support Administrator – Frucor Suntory
Auckland
01.2010 - 01.2010
  • Supported server investigations and assisted with system diagnostics

Customer Services Representative

Land Information New Zealand (LINZ)
Auckland
02.1987 - 03.2009
  • Managed 20–50 inbound customer calls daily, resolving property and records enquiries
  • Achieved 90%+ request completion within 2 business days, meeting service benchmarks
  • Interpreted historical land records and assisted customers with complex property searches
  • Liaised with 10–20 service team members to resolve escalated cases efficiently
  • Maintained accurate data entry within the Landonline database system

Education

Some College (No Degree) -

Excom Education
Auckland

Skills

  • Customer Service & Client Support
  • Inbound & Outbound Call Handling
  • Complaint Resolution & Troubleshooting
  • Sales & Upselling Techniques
  • Payment Processing & Cash Handling
  • CRM & Database Management
  • Data Entry, Processing & Accuracy
  • Time Management & Multitasking
  • Administrative & Operational Support
  • Compliance, Policies & Procedures
  • Team Collaboration & Cross-Functional Communication
  • Level 1 IT & Technical Support

Timeline

Retail Customer Service Consultant

Travelex – Auckland Airport
09.2022 - 05.2025

FIXED-TERM & CONTRACT ROLES

Inbound Customer Service Operator – Slingshot
03.2022 - 04.2022

FIXED-TERM & CONTRACT ROLES

Parking Systems Operator – NZ Health Authority
10.2021 - 11.2021

FIXED-TERM & CONTRACT ROLES

Voting Issuing Officer
10.2020 - 10.2020

Monitoring Centre Operator

Countrywide Monitoring Limited
11.2018 - 03.2020

FIXED-TERM & CONTRACT ROLES

Reservations Consultant – Rail Plus
03.2018 - 04.2018

FIXED-TERM & CONTRACT ROLES

Level 1 IT Support Officer – Fullers
12.2016 - 03.2017

Data Administration Analyst

Auckland City Council
05.2014 - 10.2016

FIXED-TERM & CONTRACT ROLES

IT Support – Unitec
01.2012 - 01.2013

FIXED-TERM & CONTRACT ROLES

Customer Service Professional – Virgin Australia (SITEL)
01.2012 - 01.2012

FIXED-TERM & CONTRACT ROLES

Systems Administrator – Ozone IT
01.2011 - 01.2011

FIXED-TERM & CONTRACT ROLES

Server Support Administrator – Frucor Suntory
01.2010 - 01.2010

Customer Services Representative

Land Information New Zealand (LINZ)
02.1987 - 03.2009

Some College (No Degree) -

Excom Education

References

References available upon request.

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DARREN CONSTABLECustomer Service & Operations Professional