Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Darren Gonsalves

Kaikorai,Dunedin

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

4
4
years of professional experience

Work History

Restaurant Manager

Poppas Pizza
, Dunedin
10.2022 - Current
  • Conducted daily store operations, including opening and closing procedures and cash & accounts handling.
  • Recruited, trained and supervised new employees.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed daily banking activities such as deposits and withdrawals.
  • Ensured compliance with safety regulations and company policies.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Handling weekly payroll by using Thankyou Payroll portal.
  • Developed relationships with suppliers to negotiate better prices.

CUSTOMER CARE CONSULTANT

HRV
Wellington, New Zealand
08.2021 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

FRONT STAFF (Part Time)

BIKANER
Petone, Lower Hut, New Zealand
08.2021 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Offered advice and assistance to customers, paying attention to special needs or wants.

PRODUCTION AND MANUFACTURING

NEW ZEALAND BRUSH CO.LTD
Dunedin, New Zealand
07.2020 - 07.2021
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs
  • Operated various machines proficiently and in compliance to safety standards
  • Inspected final products to assess compliance with quality standards and established tolerances.

Education

Graduate Diploma - Applied Management(NZQA level 7) (Business Management)

Otago Polytechnic
11.2020

Bachelors in Commerce - Financial & Management accounting, Costing

University of Mumbai
06.2019

Skills

  • Pro-active, organized and excellent team player
  • Excellent communicator
  • Excellent computer skills
  • Calm and professional under Pressure
  • Active Listening
  • Open Minded
  • Problem-Solving Abilities
  • Supervisory Skills
  • Labor and Food Cost Control
  • Customer-Oriented
  • Adaptable

Accomplishments

  • Successfully completed Business research report for NZ Brush Company as part of my industry project.
  • Hold Licence Controller Qualifications.
  • Hold Manager's Certificate.

References

References available upon request.

Timeline

Restaurant Manager

Poppas Pizza
10.2022 - Current

CUSTOMER CARE CONSULTANT

HRV
08.2021 - 09.2022

FRONT STAFF (Part Time)

BIKANER
08.2021 - 08.2022

PRODUCTION AND MANUFACTURING

NEW ZEALAND BRUSH CO.LTD
07.2020 - 07.2021

Graduate Diploma - Applied Management(NZQA level 7) (Business Management)

Otago Polytechnic

Bachelors in Commerce - Financial & Management accounting, Costing

University of Mumbai

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Darren Gonsalves