DARSHANA DABHOYA
NewWindsor,Auckland
Summary
I am a highly motivated, conscientious, and competent collaborator who possesses in-depth knowledge and expertise within this industry. With a proven track record of achievement, I can bring positivity, support and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining high standards, and assisting my employer in archiving their commercial objectives. With a desire and passion for continuous professional development, I am confident I can add value to your organization by always ensuring your customers and clients receive the best service possible. With more than 5 years' experience in similar roles, I can be relied upon to deliver everything that I set out to achieve, whilst always seeking ways to help my employer grow, and save them money at the same time.
Overview
13
13
years of professional experience
Work History
Office Supervisor
Progressive Enterprise, Countdown Metro
Auckland
05.2018 - 01.2018
- Payglobal daily operations, Time & Attendance
- Adding new employees, model the employee records, updating personal details, HR details, rostering details, payroll details, understanding leave
- Kiwisavers, Employee maintenance, Youth rates, Parental leaves, Acc, Variation of contracts, standard reporting
- Responding to Emails
- Handling every day’s bulk cash, balancing bulk cash if any discrepancy doing investigation and taking appropriate actions
- Ordering change for the whole store, providing appropriate change to applicable tills
- Daily banking (cash deposits & cheque deposits)
- Loading money in the self checkout machines as per the requirements
- Reconcile all the Gifts & Reward vouchers & reporting to head office
- For any issues communicate with CSM for appropriate actions.
Checkout Supervisor & Cash office Backup
Progressive Enterprise
Auckland
11.2008 - 05.2018
- Overall responsibility for handling customer queries and providing a solution
- Refunds, replacements & damages and entering into the system
- Handling day to day rosters, managing all operators’ breaks
- Take out money from the till with excess money and entering it into the system, balancing all the tills every night and doing investigations if any tills are short or over reporting to checkout manager
- Communicate with the other departments, duty manager & other supervisors for better customer satisfaction
- Attending customer phone calls & internal calls
- Achievements
- Certificate for Team Member of the Month of September 2009 for commitment to customer service and satisfaction.
Shift Manager
Auckland
04.2008 - 11.2008
- Open the store, Counting the till and match with the night figures
- Handling the staff rosters, customer queries, complaints and report to Store Manager
- Handling the till in peak time
- Ordering & receiving the delivery and entering it in to the system, doing stock take
- Give training to new staff
- Handling compliance every month and make all the efforts as a team to score good points
- Achievements
- Twice received excellent from the mystery shoppers for excellent customer service.
Accounts Assistant
Supra IT Solutions Pvt. Ltd, Hewlett – Packard India Pvt. Ltd
Mumbai
08.2006 - 02.2007
Accounts Assistant
A. K. Films Pvt. Ltd
Mumbai
07.2005 - 08.2006
- Bank reconciliation, Voucher entry in ledger accounts
- Entering purchase order, sales order & invoices in appropriate ledgers
- Petty cash, making payments of suppliers and maintaining collection from the debtors
- Filing GST return
- Handling client calls.
Office Assistant
Ultima Chemicals
Mumbai
01.2005 - 07.2005
- Office functions including fillings and office management activities
- Handling clients and internal phone calls
- Maintenance and updating the data.
Education
Diploma - Professional Accountancy
Unitec Institute Of Technology
2010
Master of Commerce - undefined
Mumbai University
2005
Bachelor of Commerce - undefined
Mumbai University
2003
Skills
- Good Listening ability
- A fast learner with a proven track record of achievement
- Proficient in the use of Microsoft office & Myob applications
- Exceptional Communication skill
- An adaptable approach
- A strong collaborator
- Patience
- Empathy
- Resilience
- Persuasion
Additional Information
- Residency Status : , New Zealand Citizen
Timeline
Office Supervisor
Progressive Enterprise, Countdown Metro
05.2018 - 01.2018
Checkout Supervisor & Cash office Backup
Progressive Enterprise
11.2008 - 05.2018
Shift Manager
04.2008 - 11.2008
Accounts Assistant
Supra IT Solutions Pvt. Ltd, Hewlett – Packard India Pvt. Ltd
08.2006 - 02.2007
Accounts Assistant
A. K. Films Pvt. Ltd
07.2005 - 08.2006
Office Assistant
Ultima Chemicals
01.2005 - 07.2005
Diploma - Professional Accountancy
Unitec Institute Of Technology
Master of Commerce - undefined
Mumbai University
Bachelor of Commerce - undefined
Mumbai University
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